Executive Director Senior Living
About The Position
The Executive Director leads the community’s day-to-day operations, fostering high-quality resident care and experiences, associate engagement, fiscal accountability, occupancy growth, and regulatory compliance. The role works in partnership with sales, clinical, and district leadership teams to meet community goals and establish the community as a preferred senior living provider in its local market. The Executive Director oversees all community operations, including staffing and associate relations, resident and family engagement, financial performance, sales and marketing, resident services where applicable, and building and property standards. This hands-on leadership role develops and executes business plans and budgets, manages performance against service and financial targets, builds an inclusive community culture, and ensures compliance with company policies and applicable laws and regulations. The position may require occasional weekend, evening, or night work to ensure shift coverage, as well as on-call availability and occasional travel. Brookdale describes opportunities for professional development and programs supporting associate health and wellness. Full-time associates in this role are eligible for an annual bonus incentive and sales referral bonuses, and the position includes eligibility for equity grants under the company’s long-term incentive plan. Benefits vary by employment status.
Requirements
- High school diploma or GED required; additional years of experience may substitute for the education requirement on a year-for-year basis.
- At least two years of operational leadership experience required.
- Valid administrator license in states where required.
- Valid driver’s license and access to a private vehicle for business use.
- Knowledge of the organization, senior living industry, and a functional discipline; technical understanding gained through experience.
- Effective written and oral communication skills.
- Ability to prioritize and manage multiple tasks, delegate assignments appropriately, and demonstrate sound judgment, problem-solving, and decision-making.
- Ability to carry out supervisory responsibilities in accordance with company policies and applicable laws.
- Ability to perform the listed physical activities and lift up to 50 pounds.
- Ability to work occasional weekends, evenings, or nights as needed for shift coverage; be on call as needed; and travel occasionally.
Nice To Haves
- Bachelor’s degree preferred.
- Familiarity with Microsoft software preferred.
Responsibilities
- Oversee all community operations and maintain strong working relationships with staff, residents, prospects, families, representatives, and the management team.
- Develop and implement a community business plan with the district team; create, analyze, and execute annual operating and capital budgets; review performance against goals and implement plans to improve or maintain service and financial standards.
- Supervise, direct, motivate, and support community staff; encourage teamwork and inclusion; and ensure appropriate staffing levels in accordance with resident needs and applicable legal requirements.
- Recruit, hire, develop, engage, and retain associates; ensure appropriate training; review promotions, development plans, disciplinary actions, and termination decisions; and analyze recruiting, turnover, and retention trends.
- Build resident satisfaction and retention, maintain positive resident relations, address problems, engage resident families, partner with the Resident Council as needed, and use survey results to improve resident experience and engagement.
- For assisted living or memory care communities, collaborate with the clinical leader to ensure care and services meet resident needs; oversee admissions, healthcare management, resident documentation, and service plan reviews in accordance with company policy and applicable legal requirements.
- Manage community financial performance to meet or exceed budgeted revenue and profitability; address unexpected expenses or revenue shortfalls; and identify revenue enhancements and expense reductions while meeting resident needs and complying with policies and regulations.
- Partner with the community sales leader to meet or exceed occupancy and revenue targets through business development, lead generation, strategic relationships, prospect engagement, and approved sales and marketing strategies.
- Build relationships with local influencers and professionals, participate in aligned social and civic affairs, and represent the community and company to governmental agencies and appropriate organizations and groups.
- Maintain buildings, grounds, and property to company standards by overseeing preventative maintenance systems and programs and conducting frequent inspections.
- Enforce current company policies and procedures and maintain applicable licenses in accordance with company, federal, state, and local requirements.
Benefits
- Paid time off
- Paid holidays
- Company-provided life insurance
- Adoption benefit
- Short- and long-term disability
- Flexible Spending Accounts
- Health Savings Account
- Optional life and dependent life insurance
- Optional voluntary benefits, including accident, critical illness, hospital indemnity insurance, and legal plan
- Tuition reimbursement
- Health insurance
- Retirement plans
- Equity grants under the long-term incentive plan
- Annual bonus incentive for full-time associates in the role
- Sales referral bonuses for full-time associates in the role
- 401(k) program participation may be available to temporary associates
- Naturalization application fee advances of up to $725 for qualified associates who have been employed for at least one year
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
High school or GED
