Executive Director (Senior Living)

Chandler Place•Kendallville, IN

3d•Onsite

About The Position

The Executive Director provides strategic and operational leadership for a senior living community, ensuring exceptional service, financial performance, regulatory compliance, and a vibrant community culture. The role represents the community externally, fosters internal collaboration, and leads through clear communication, accountability, and compassionate leadership. The Executive Director oversees daily operations across departments, manages community financials and performance metrics, and advances occupancy, net operating income, resident engagement, and revenue goals. The role champions resident-centered care and supports clinical, memory care, dining, and life-enrichment programs. It also leads department heads and team members through hiring, training, coaching, and development, while partnering with sales and community organizations to support growth and referrals. The position is based at Chandler Place in Kendallville, Indiana. It is full-time, with a traditional leadership workweek and flexibility based on business and operational needs. Manager on Duty coverage and participation in a rotating on-call schedule for emergencies are required. Limited travel may be needed for regional meetings or training. Compensation is $93,000–$101,000, with a 20% annual performance target bonus.

Requirements

At least 3 years of management experience, including at least 2 years as an Executive Director in senior living.
State-specific Administrator License/Certification as required by the state.
Proven success in census growth, operational leadership, and financial management.
Strong team leadership skills, including experience with hiring, performance management, and coaching.
Excellent communication, problem-solving, and decision-making skills.
Ability to participate in a rotating on-call schedule and provide Manager on Duty coverage.

Nice To Haves

Bachelor’s degree in Business Administration, Healthcare Administration, Hospitality, or a related field.
Experience with Medicaid, depending on the state.

Responsibilities

Oversee day-to-day operations across all departments to support efficiency, compliance, and budgeted goals.
Ensure compliance with federal, state, and local regulations and organizational and ownership standards.
Manage community financials, budgets, operational performance metrics, operating costs, labor, and collections.
Drive net operating income, occupancy, and resident-engagement targets.
Promote resident-centered care that prioritizes service, dignity, and engagement.
Support clinical, memory care, dining, and life-enrichment programs through functional oversight.
Hold regular Town Hall and/or Resident Council meetings and maintain consistent family communications and care-plan reviews.
Provide visible leadership to department heads and community team members.
Hire, train, develop, and coach staff to support strong performance and job satisfaction.
Implement policies and procedures that promote compliance, accountability, and professional growth.
Foster an inclusive, collaborative, performance-driven work culture.
Partner with the sales team to increase occupancy and top-line revenue.
Contribute to pricing strategy and assess local market trends to maintain competitive positioning.
Build and maintain community relationships that support lead generation and referrals.
Lead external business development strategy with clear accountabilities and measurable outcomes.
For Assisted Living/Memory Care, ensure compliance with applicable regulations, policies, and resident documentation.
Lead monthly at-risk meetings and family engagement efforts.
Oversee specialized programming, such as SHINE® Memory Care, and ensure its effectiveness.
Ensure wellness and care plans are properly implemented and tracked.
Participate in required Manager on Duty coverage and a rotating on-call schedule.