Executive Director (Senior Living)

Carroll Place•Carroll, OH

2d•Onsite

About The Position

The Executive Director provides strategic and operational leadership for Carroll Place, an Assisted Living community in Carroll, Ohio. The role is responsible for exceptional service, financial performance, regulatory compliance, and a vibrant, resident-centered community culture. The Executive Director represents the community externally, fosters internal collaboration, and leads with clear communication, accountability, and compassion. This leader oversees day-to-day operations across departments and is accountable for community financials, budgets, operating performance, NOI, occupancy, resident engagement, labor, operating costs, and collections. The role supports clinical, memory care, dining, and life enrichment programs; maintains resident and family communications; and ensures consistent care plan reviews. It also leads department heads and staff through hiring, training, coaching, and performance development. The Executive Director partners with the sales team on occupancy and revenue, contributes to pricing strategy, evaluates local market trends, and leads external business development to generate leads and referrals. Where applicable, the role oversees Assisted Living and Memory Care regulatory compliance, at-risk meetings, family engagement, specialized programming, and implementation of wellness and care plans. This is a full-time role with a traditional leadership workweek and flexibility based on business and operational needs. Manager on Duty coverage and participation in a rotating on-call schedule, including availability for emergencies, are required. The position is based at Carroll Place in Carroll, Ohio, with limited travel for regional meetings or training. Compensation is $90,000–$95,000 plus a 20% annual performance target bonus.

Requirements

At least 3 years of management experience, including at least 2 years as an Executive Director in senior living.
State-specific Administrator License/Certification as required by the state.
Proven success in census growth, operational leadership, and financial management.
Strong team leadership skills, including experience in hiring, performance management, and coaching.
Excellent communication, problem-solving, and decision-making skills.
Ability to participate in a rotating on-call schedule and provide Manager on Duty coverage.
Flexibility to work according to business and operational needs.

Nice To Haves

Bachelor’s degree in Business Administration, Healthcare Administration, Hospitality, or a related field.
Experience with Medicaid, depending on state.

Responsibilities

Oversee day-to-day operations across all departments to ensure efficiency, compliance, and alignment with budgeted goals.
Ensure compliance with federal, state, and local regulations and organizational and ownership standards.
Manage community financials, budgets, and operational performance metrics.
Drive achievement of NOI, occupancy, and resident engagement targets.
Monitor operating costs, labor, and collections in line with financial expectations.
Champion a resident-centered model of care focused on service, dignity, and engagement.
Foster a supportive environment for residents, families, and team members.
Provide functional oversight of clinical, memory care, dining, and life enrichment program areas.
Hold regular Town Hall and/or Resident Council meetings and ensure consistent family communications and care plan reviews.
Provide visible leadership to department heads and community team members.
Hire, train, develop, and coach staff to support high performance and job satisfaction.
Implement policies and procedures that promote compliance, accountability, and professional growth.
Support an inclusive, collaborative, and performance-driven work culture.
Partner with the sales team to drive occupancy and maximize top-line revenue.
Contribute to pricing strategy and evaluate local market trends to maintain competitive positioning.
Cultivate community relationships to support lead generation and referrals.
Lead external business development strategy with clear accountabilities and measurable outcomes.
Ensure compliance with state Assisted Living and Memory Care regulations, policies, and resident documentation, as applicable.
Lead monthly at-risk meetings and family engagement efforts, as applicable.
Oversee specialized programming, such as SHINE® Memory Care, to ensure effectiveness, as applicable.
Ensure wellness and care plans are properly implemented and tracked, as applicable.
Participate in the rotating on-call schedule and provide Manager on Duty coverage.