Executive Director (Senior Living)

LakeHouse Cedarburg•Cedarburg, WI

1d•Onsite

About The Position

The Executive Director provides strategic and operational leadership for LakeHouse Cedarburg, an Assisted Living community in Cedarburg, Wisconsin. The role is responsible for exceptional service, financial performance, regulatory compliance, and a vibrant, resident-centered community culture. The Executive Director represents the community externally, fosters internal collaboration, and leads through clear communication, accountability, and compassionate leadership. This leader oversees daily operations across all departments and is accountable for community financials, budgets, operating performance, and targets for net operating income, occupancy, and resident engagement. The role supports clinical, memory care, dining, and life enrichment programs; develops team members; and partners with sales to increase occupancy and revenue. The position has a traditional leadership workweek with flexibility for business and operational needs, including Manager on Duty coverage and participation in an on-call rotation for emergencies.

Requirements

At least 3 years of management experience, including at least 2 years as an Executive Director in senior living.
State-specific Administrator License/Certification as required; Wisconsin RCAC and CBRF credentials are specified.
Proven success in census growth, operational leadership, and financial management.
Strong team leadership skills, including experience in hiring, performance management, and coaching.
Excellent communication, problem-solving, and decision-making skills.
Ability to participate in a rotating on-call schedule and provide Manager on Duty coverage.

Nice To Haves

Bachelor’s degree in Business Administration, Healthcare Administration, Hospitality, or a related field preferred.
Experience with Medicaid is a plus, depending on the state.

Responsibilities

Oversee day-to-day operations across all departments, ensuring efficiency, compliance, and alignment with budgeted goals.
Ensure compliance with federal, state, and local regulations and organizational and ownership standards.
Manage community financials, budgets, operational performance metrics, operating costs, labor, and collections.
Drive net operating income, occupancy, and resident engagement targets.
Promote a resident-centered model of care emphasizing service, dignity, and engagement.
Foster a supportive environment for residents, families, and team members.
Provide functional oversight to clinical, memory care, dining, and life enrichment program areas.
Hold regular Town Hall and/or Resident Council meetings and ensure consistent family communications and care plan reviews.
Provide visible leadership to department heads and community team members.
Hire, train, develop, and coach staff; support high performance and job satisfaction.
Implement policies and procedures that promote compliance, accountability, and professional growth.
Support an inclusive, collaborative, performance-driven work culture.
Partner with the sales team to drive occupancy and maximize revenue.
Contribute to pricing strategy and assess local market trends to maintain competitive positioning.
Cultivate community relationships that support lead generation and referrals.
Lead external business development strategy with clear accountabilities and measurable outcomes.
Ensure compliance with state Assisted Living and Memory Care regulations, policies, and resident documentation, as applicable.
Lead monthly at-risk meetings and family engagement efforts.
Oversee specialized programming, such as SHINE® Memory Care, to ensure effectiveness.
Ensure wellness and care plans are properly implemented and tracked.
Participate in a rotating on-call schedule and provide Manager on Duty coverage.