Executive Director

Brookdale Senior Living Inc.•Englewood, OH

About The Position

The Executive Director leads the community’s daily operations, associate relations, resident and family engagement, financial performance, and regulatory compliance. In partnership with the district team, the role develops and executes business plans, budgets, and strategies to establish the community as a preferred senior living option while growing revenue and profitability. The Executive Director works with sales to meet occupancy and revenue goals and fosters an inclusive culture focused on high-quality resident experiences and care. This is a hands-on leadership role that oversees community staff and operations, develops and retains associates, builds resident satisfaction, and ensures services meet residents’ needs and applicable requirements. The role also represents the community in local, professional, and governmental settings as appropriate, and ensures that the buildings, grounds, and property meet company standards.

Requirements

High school diploma or GED.
At least two years of operational leadership experience; additional years of experience may substitute for the education requirement on a year-for-year basis.
Valid administrator license in states where required.
Valid driver’s license and access to a private vehicle for business use.
Leadership skills to direct, coordinate, and evaluate resident care, marketing, food service, housekeeping, and maintenance units.
Analytical skills and understanding of the organization and business to address problems and issues.
Effective written and oral communication skills.
Ability to prioritize and manage multiple tasks, delegate appropriately, and demonstrate sound judgment and problem-solving and decision-making skills.

Nice To Haves

Bachelor’s degree.
Familiarity with Microsoft software.

Responsibilities

Oversee all community operations and build strong working relationships with the management team, staff, residents, prospects, and residents’ families or representatives.
Develop and implement the community business plan with the district team; create, analyze, and execute annual operating and capital budgets; monitor performance against goals and plan improvements.
Supervise, direct, and motivate staff; promote teamwork and an inclusive culture; and maintain appropriate staffing levels in accordance with resident needs and legal requirements.
Recruit, hire, train, develop, engage, and retain associates in accordance with company policies; review promotions, development plans, disciplinary actions, and termination decisions; and analyze recruiting, turnover, and retention trends.
Build resident satisfaction and retention, maintain positive resident relations, resolve issues, partner with the Resident Council as needed, administer surveys, and address opportunities to improve resident experience and engagement.
For assisted living or memory care communities, collaborate with the clinical leader to ensure appropriate care and services; oversee admissions, healthcare management, resident documentation, and service plan reviews in accordance with company policy and legal requirements.
Manage community financial performance, meet or exceed budgeted revenue and profitability, and plan for unanticipated expenses or revenue shortfalls while identifying opportunities to enhance revenue and reduce expenses.
Partner with the community sales leader on sales and marketing, develop business and leads, build strategic relationships, engage with prospective residents and families, and implement approved strategies to meet occupancy and revenue targets.
Build relationships with local influencers and professionals, participate in relevant social and civic affairs, and represent the community and company to appropriate agencies and organizations.
Maintain buildings, grounds, and property to company standards by overseeing preventative maintenance programs and conducting inspections.
Enforce company policies and procedures and maintain applicable licenses.

Benefits

Medical, dental, and vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates outside of California
Optional ID theft protection and pet insurance
Paid time off
Paid holidays
Company-provided life insurance
Adoption benefit
Short- and long-term disability
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional accident, critical illness, hospital indemnity insurance, and legal plan
Tuition reimbursement
Eligibility for equity grants under the long-term incentive plan
Annual bonus incentive for full-time associates in the role
Sales referral bonuses
Advance of naturalization application fees up to $725, less applicable taxes and withholding, for qualified associates who have been with the company for at least one year