Executive Director

Experience Senior Living•Fort Collins, CO

1d•$150,000 - $160,000

About The Position

Experience Senior Living is seeking a seasoned Executive Director for its community in Fort Collins, Colorado. The Executive Director leads day-to-day community operations and has full profit-and-loss responsibility. The role ensures regulatory and company-policy compliance and fosters a safe, hospitality-focused environment centered on resident, family, and team-member satisfaction and residents’ rights. The Executive Director develops and implements strategies for labor, occupancy and revenue growth, expense control, sales, and quality of services. The role works closely with department directors across sales, health and wellness, memory care, life enrichment, culinary, and maintenance to coordinate resident care, programming, dining, facilities, and community operations. It also leads team development and performance management, supports budgeting and capital planning, maintains community relationships, and may drive company vehicles for community activities.

Requirements

Bachelor’s degree in business administration, healthcare administration, or a related subject.
Certification required for Residential Care Facilities under applicable state regulations.
Three to five years of operations management experience, with demonstrated success meeting financial and sales goals.
Solid understanding of applicable local, state, and federal regulations.
Demonstrated success operating or maintaining a quality, customer-service-oriented workforce.
Willingness to understand, implement, and maintain a hospitality environment for residents, families, and team members.
Solid understanding of facilities management.
Experience recruiting, onboarding, orienting, training, and retaining team members.
Strong performance management and leadership skills, including setting expectations, coaching, documenting performance, providing direction and feedback, conducting ongoing performance conversations, applying disciplinary processes when needed, and completing performance reviews on time.
Basic knowledge of computer systems and the software platforms selected by the company.
Ability to become licensed or certified as an assisted-living administrator within the prescribed timeframe in states that require it.
Acceptable driving record under company motor vehicle policy.
Ability to influence others, exercise judgment, solve problems, and determine when to resolve issues independently or involve others.
Ability to set realistic and specific goals, identify tasks and deliverables, assign resources, and set priorities.
Clear spoken communication and the ability to communicate necessary detail under stressful or demanding conditions.
Ability to follow and communicate established policies and procedures and apply existing solutions to routine operations.
Creative, independent, and innovative approach to developing solutions and programs.
Ability to research options, make decisions, and identify, obtain, and allocate resources to achieve goals.
Ability to build productive, work-focused relationships with team members, residents, families, referral partners, the executive team, and the community.
Ability to support company culture, build high-morale teams, and work collaboratively to achieve results.
Professional conduct and appearance, including punctuality and being neat and clean.
Ability to work varied schedules, including weekends, evenings, overnights, and holidays.

Responsibilities

Lead day-to-day community operations, including full profit-and-loss responsibility.
Ensure compliance with local, state, and federal regulations and company policies, procedures, standards, and guidelines.
Promote a safe environment and uphold residents’ rights while focusing on resident, family, and team-member satisfaction.
Analyze data and root causes and develop action plans as needed.
Develop and implement strategies for labor, occupancy growth, revenue growth, expense control, and quality of services.
Lead morning stand-up meetings and ensure meeting minutes are available for those who were absent.
Lead and support sales and operational strategies, and educate team members about participating in the sales process.
Partner with the Director of Sales on quarterly SWOT analyses and ongoing sales and marketing discussions; support sales efforts through tours, follow-ups, outreach, home visits, and referral-partner relationships.
Coordinate with the Director of Health and Wellness on residents’ care needs, care plans, appropriate levels of care, resident independence, and care concerns raised by residents, families, or team members.
Coordinate with the Director of Memory Care on challenging situations and solutions, and support dementia training for new and existing team members.
Work with the Director of Life Enrichment to ensure a varied activity calendar that addresses the whole person and includes activities seven days per week, including evenings.
Work with the Director of Culinary on menu variety and alternatives, and regularly taste meals.
Work with the Director of Maintenance on building concerns, preventive maintenance, timely room turns, required drills, and capital expenditure projects.
Ensure the monthly Employee Appreciation program is implemented and followed.
Ensure employee performance reviews are completed and administered on time.
Assist with recruiting, hiring, orienting, training, supervising, and evaluating team members.
Participate in the annual operating budget and capital requirements; help department leaders use budget reports and manage budgets; approve expenses, explain monthly variances, and manage expenses as needed.
Build high-performing teams, maintain morale, and consistently support company culture.
Work in various community positions and fill in as needed.
Create and implement a Manager on Duty system providing leadership coverage seven days per week, and ensure assigned staff are trained for the role.
Participate in local community activities and events and build and maintain networks and resources for resident, employee, and volunteer referrals.
May drive a company van, bus, or other vehicle to social and other destinations.
Perform other duties as needed or assigned.