Executive Director

Ohio Living•Lincoln, NE

About The Position

The Executive Director directs resident and community operations in accordance with the organization’s policies and procedures, mission, vision, and core values. The role leads and motivates team members to provide quality care and services to residents while maintaining a high level of customer satisfaction. The Executive Director oversees resident safety and well-being, builds positive relationships with residents, families, visitors, and community members, and supports ongoing communication about residents’ needs and services. The role also manages community operations, occupancy, budgeting, marketing, reporting, resident records, and move-in and move-out decisions. It recruits, supervises, trains, and supports team members, while ensuring compliance with community policies and applicable local, state, and federal regulations. The position includes rotational on-call responsibilities, participation in the Manager On Duty program, attendance at meetings, training sessions, and community events, and maintaining a professional and positive manner with residents, families, visitors, and team members.

Requirements

Proficiency with Windows, Microsoft Office (Word, Excel, and PowerPoint), and the internet.
Ability to read, write, speak, and understand English.
Valid driver’s license and acceptable driving record.
Must be insurable under professional liability and crime coverage policies as specified by insurance carrier underwriting standards.
Ability to stand or walk up to two hours in a typical eight-hour day and sit up to eight hours.
Ability to frequently support up to 30 pounds and lift or carry up to 50 pounds.
Ability to frequently kneel, bend, and reach.

Nice To Haves

Bachelor’s degree in health care administration, business administration, social science, or a related field.
Two years of managerial experience.

Responsibilities

Oversee residents’ safety and well-being in accordance with the community’s philosophy and standards of care.
Represent the residence to the community, families, and visitors, and develop positive customer relationships.
Maintain an open-door policy and ongoing communication with residents and their families.
Contact families when services need to change and lead or participate in resident/family conferences to review those changes.
Ensure a high level of customer satisfaction and actively participate in providing resident services.
Adhere to and implement community policies and procedures.
Maintain a high level of occupancy.
Assist with development of the community budget and operate the community within that budget.
Assist with community marketing, including building relationships with local referral sources.
Prepare weekly and monthly reports as directed and maintain complete, current resident files.
Assume rotational on-call responsibilities and assign on-call duties to other qualified managers.
Make final resident move-in and move-out decisions based on resident well-being and community policies and procedures.
Recruit, hire, supervise, and ensure adequate coverage for team members.
Lead by example, encourage teamwork, promote the community’s philosophy, and coach team members.
Motivate team members through recognition, training, and team-building; conduct regular performance appraisals.
Maintain an open-door policy for team members and address concerns or grievances.
Maintain complete, current team member files and support team member satisfaction.
Ensure appropriate handling of reported on-the-job injuries.
Oversee and implement team member training in accordance with community policies and state and federal regulations, and ensure training is documented.
Attend regular team meetings and required training sessions, and attend community events.
Participate in the Manager On Duty program.
Share resident information with team members on a need-to-know basis in accordance with community policies and procedures.
Notify the direct supervisor or Clinical Director of observed changes in a resident’s condition.
Ensure compliance, excellence, and delivery of resident care in accordance with organizational and local, state, and federal requirements.
Maintain a positive and professional manner toward residents, visitors, families, and team members, and adhere to Ohio Living policies and procedures.
Perform the physical tasks required by the role, using proper body mechanics and safety measures when supporting, lifting, or transferring residents.