Executive Concierge

Bozzuto • Portland, OR

1d

About The Position

The Executive Concierge leads by example while delivering exceptional service to prospects and residents. This role creates welcoming first impressions, builds positive relationships, personalizes interactions, and helps residents feel at home. The Executive Concierge coaches and mentors the resident services team, resolves customer concerns, plans community events, supports resident retention, and helps maintain an impeccably cared-for community. The position also uses social media to build awareness and encourage customer reviews, while organizing front desk logs, package rooms, reservations, and freight elevators. The schedule is Wednesday through Sunday, 7:00 AM to 3:00 PM. The position offers additional bonus opportunities and is paid $22–$23 per hour.

Requirements

• At least 2 years of experience in a hospitality, retail, travel, or hotel environment.
• Proficiency with social media platforms such as Facebook and Instagram, and enthusiasm for creating engaging, distinctive content.
• Outstanding written and verbal communication skills.
• Sharp, professional appearance.
• Competence with software, apps, and computer programs.
• Attention to detail and ability to anticipate customer needs.
• Customer-focused mentality.
• Ability to lift up to 25 pounds.

Responsibilities

• Lead by example in living Bozzuto’s core values, standards, and behaviors.
• Coach, mentor, and train other resident services team members.
• Assist residents and prospects promptly and thoughtfully, and solve problems with care.
• Plan and execute events and activities that engage residents and foster community.
• Support brand loyalty and resident retention by providing consistently positive experiences and maintaining a well-cared-for community.
• Use social media to generate awareness, interest, and excitement, and encourage satisfied customers to write reviews.
• Organize front desk logs, package rooms, club room reservations, and freight elevators.
• Provide team leadership when the property manager or assistant property manager is absent.
• Build a motivating environment and cover for team members when needed.
• Follow up with customers and seek opportunities to improve their experience.
• Help ensure the community is impeccable.

Benefits

• Competitive compensation
• Medical, dental, and vision coverage
• 20 days of paid time off plus holidays
• 401(k) program with company match
• Tuition reimbursement
• Programs supporting career development and growth
• Employee resource groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed