Executive Concierge

Bozzuto • Portland, OR

2d • $22 - $23

About The Position

The Executive Concierge leads by example while creating excellent first and lasting impressions for prospects and residents. The role focuses on building positive relationships, personalizing interactions, and delivering outstanding resident services. The Executive Concierge coaches and mentors the resident services team, supports community engagement and retention, and helps ensure the community and its operations are well organized and meticulously cared for. The role is scheduled Wednesday through Sunday, 7:00 AM to 3:00 PM, with weekend or evening work depending on the shift. The position is eligible for additional bonus opportunities.

Requirements

• At least 2 years of experience in a hospitality, retail, travel, or hotel environment.
• Proficiency with social media platforms such as Facebook and Instagram, and enthusiasm for creating engaging, distinctive content.
• Outstanding written and verbal communication skills.
• Sharp, professional appearance.
• Competence with various software, apps, and computer programs.
• Attention to detail and ability to anticipate customer needs.
• Customer-focused mentality.
• Ability to lift up to 25 pounds.

Responsibilities

• Lead by example in accordance with Bozzuto’s core values, standards, behaviors, and culture.
• Coach, mentor, and train other resident services team members.
• Solve problems and provide timely, caring assistance to residents and prospects.
• Plan and execute events and activities that engage residents and foster community.
• Build brand loyalty and support resident retention by ensuring a positive experience and a well-cared-for community.
• Generate awareness and interest through social media.
• Encourage satisfied customers to write reviews on social networking sites.
• Organize front desk logs, package rooms, club room reservations, and freight elevators.
• Create a motivating environment that encourages team members to do their best.
• Take responsibility for leading when the property manager or assistant property manager is absent.
• Engage people in meaningful conversations and make them feel at home.
• Follow up meticulously with customers and team members.
• Help keep the community impeccable and cover for team members when needed.
• Seek opportunities to improve the customer experience.

Benefits

• Medical, dental, and vision coverage.
• 20 days of paid time off plus holidays.
• 401(k) program with company match.
• Tuition reimbursement.
• Programs supporting career development and growth.
• Employee resource groups.
• Additional bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed