Executive Concierge

Bozzuto • Alexandria, VA

7h • $26 - $27

About The Position

The Executive Concierge leads by example to create exceptional first impressions and build positive relationships with prospects and residents. The role supports a welcoming community by personalizing interactions, learning customers’ preferences, and modeling Bozzuto’s standards and core values. The Executive Concierge coaches and trains resident services team members, resolves customer concerns, plans community events, supports resident retention, and helps maintain an impeccably organized and cared-for community. The role also promotes the community through social media and encourages satisfied residents to share reviews. The listed schedule is Monday through Friday, 7:00 a.m. to 3:00 p.m.; the posting also notes that weekend or evening work may depend on the shift.

Requirements

• At least 2 years of experience in a hospitality, retail, travel, or hotel environment.
• Proficiency with social media platforms such as Facebook and Instagram, and a passion for creating engaging, distinctive content.
• Outstanding written and verbal communication skills.
• Sharp professional appearance.
• Competence with software, apps, and computer programs.
• Attention to detail and ability to anticipate customer needs.
• Customer-focused mentality.
• Ability to lift up to 25 pounds.

Responsibilities

• Lead by example and demonstrate behaviors consistent with Bozzuto’s core values and culture.
• Coach, mentor, and train other resident services team members.
• Provide timely, caring assistance to residents and prospects and solve their problems.
• Plan and execute events and activities that engage residents and foster community.
• Build brand loyalty and support resident retention by delivering positive experiences and maintaining a well-cared-for community.
• Use social media to generate awareness, interest, and excitement.
• Encourage satisfied customers to post reviews on social networking sites.
• Organize front desk logs, package rooms, club room reservations, and freight elevators.
• Create a motivating environment that helps the team perform at its best.
• Lead when the Property Manager or Assistant Property Manager is not present.
• Engage customers in meaningful conversations and help them feel at home.
• Follow up meticulously with customers and take an active role in keeping the community impeccable.
• Cover for team members when needed and seek opportunities to improve the customer experience.

Benefits

• Health coverage, including medical, dental, and vision insurance.
• 20 days of paid time off plus holidays.
• 401(k) program with company match.
• Tuition reimbursement and other programs supporting career development and growth.
• Employee resource groups.
• Additional bonus opportunities.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed