Executive Casino Host

Caesars Entertainment•South Lake Tahoe, CA

9d•Onsite

About The Position

Increases gaming revenues and profits by developing designated customer segments through increased visitation and play consolidation. Creates loyalty to Caesars Entertainment among valued gaming customers by building lasting relationships and effectively utilizing marketing techniques. Responsible for ensuring that casino guests enjoy a favorable gaming and leisure experience, authorizing complimentaries in accordance with guidelines and acting on behalf of premium, casino guests to secure reservations, tickets, transportation and other items casino guests may require.

Requirements

Minimum of 2 years Casino Host, Slot Host or VIP Services experience in a major gaming operation, preferably in Las Vegas.
Proven track record of personally providing excellent customer service.
Excellent interpersonal, communication, team-building and problem-solving skills.
Willing to work any shift when necessary.
Able to speak, read, write and understand English.
Able to get along with co-workers and work as a team.
Present a well-groomed, professional appearance.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
Able to continuously maneuver around office.
Able to move quickly around property.
Able to bend, crouch, kneel, twist and work at a desk.
Responds to visual and aural cues.
Able to work independently and proven to be self-motivated.
Manual dexterity to operate a computer and other necessary office equipment.
Able to respond calmly and make rational decisions when handling guest’s needs.
Able to tolerate areas containing second hand smoke.

Nice To Haves

College degree in Marketing, Hotel or Business preferred.

Responsibilities

Disseminating information from a variety of sources to the host staff.
Conferring with the host staff regarding problem resolutions and credit decisions.
Authorizing airfare reimbursement in amounts above casino host limits.
Telemarketing.
Filling slot special events.
Providing casino floor coverage.
Ensuring casino guests are serviced properly and enjoy their experience.
Securing reservations for tickets, transportation and other items guest may require.
Prospecting for new casino business.
Analyzing and evaluating slot and table games play.
Casino credit evaluation and administration.
Interacting with casino operations personnel to identify and establish relationships with previously unsolicited customers and affiliate these customers to Caesars Entertainment.
Providing personalized service to casino guests by arranging future trips and needs while in-house.
Making prudent complimentary and credit decisions in accordance with guidelines.
Settling customer billing and credit disputes.
Participating in Casino Marketing special events.
Authorizing casino credit up to $50,000.
Authorizing airfare reimbursement up to $5,000.
Acting as ambassadors of the property.
Applying effective telemarketing skills.
Assisting the collection department as required.
Assisting casino host staff with customer problem resolutions.