Executive Casino Host - Vietnamese Bilingual Preferred

Caesars Entertainment•Black Hawk, CO

About The Position

The Executive Casino Host delivers exceptional guest service to internal and external customers, focusing on identifying, developing, and retaining VIP players while providing a high-quality, personalized gaming experience. The role serves as a key liaison between VIP guests, marketing, and casino management to promote guest satisfaction and loyalty. The position involves evaluating player activity and gaming performance, communicating with VIP players about casino services and promotions, supporting marketing events, resolving guest concerns, and completing reports and administrative duties. The role requires a flexible and irregular schedule, including nights, weekends, and holidays, and work in a casino environment that is brightly lit, smoke-filled, and moderately to highly noisy. Starting salary: $57,800.

Requirements

High school diploma or GED preferred.
Ability to obtain and maintain a Colorado Gaming License.
Prior casino experience and a strong understanding of casino operations and marketing practices required.
Excellent interpersonal, public relations, and customer service skills.
Proficiency with Microsoft Office and ability to learn casino tracking systems, including CMS, AS-400, and LMS.
Ability to learn essential job functions and computer systems within 90 days of hire.
Subject to random drug testing throughout the year.
Ability to review, analyze, and interpret player data and related documentation.
Ability to maintain strict confidentiality regarding financial information, company policies, and marketing strategies.
Strong verbal and written communication skills with guests and staff at all levels.
Ability to work effectively under frequent time pressures in a fast-paced, highly interruptive environment.
Strong problem-solving and analytical skills.
Ability to work a flexible and irregular schedule, including nights, weekends, and holidays.
Ability to move throughout the casino property to observe play and meet with guests.
Reliable attendance and punctuality are essential.

Nice To Haves

Vietnamese bilingual ability is preferred.

Responsibilities

Provide superior guest service and maintain positive relationships with casino guests and team members, including managing difficult situations professionally.
Identify, develop, and maintain relationships with VIP players to enhance loyalty and gaming engagement.
Evaluate player activity and gaming performance to determine appropriate complimentary services and amenities.
Communicate with VIP players by telephone, written correspondence, and on-floor interaction about casino services, promotions, and special events.
Conduct outbound telemarketing, including a minimum of 100 cold calls per week.
Collaborate with the Marketing Department to support special events, tournaments, and promotional activities.
Act as a liaison between guests and management to ensure prompt resolution of concerns and guest satisfaction.
Complete assigned reports, documentation, and administrative duties accurately and promptly.
Review player activities, promotions, and account status with the Manager of Marketing Operations.
Provide management with ongoing feedback about VIP player preferences, concerns, and trends.
Complete required company training within established timelines.
Perform additional duties as assigned.