CASINO HOST

The Pueblo of Sandia•Albuquerque, NM

2d•$31 - $35•Onsite

About The Position

The Casino Host drives business revenue by cultivating and developing VIP customers through personalized service. The role builds and maintains relationships with premium slot and table game players, analyzes patron activity to encourage incremental visits, and represents the company in daily operations, events, and promotions. It balances administrative responsibilities with visible, attentive service throughout the facility. The Casino Host provides exceptional guest service, tracks patron visits, arranges approved resort amenities for VIP patrons, and coordinates comp authorizations and resort point transactions. The position also supports casino promotions, promotes Peak Rewards registration, monitors competitor promotions, and may travel to markets or events to develop potential high-end patrons. The role reports to the Player Development Manager and is measured against established performance indicators and productivity goals. The position is based at Sandia Casino in Albuquerque, New Mexico. Work is indoors and may involve any shift or day, extended hours and overtime, and limited overnight travel for special events. Work may expose the team member to smoke, noise, dust, odors, illness, and other hazards, and may require working on varied surfaces.

Requirements

High school diploma or GED certification.
Two years of casino or outside sales experience.
Must be at least 21 years of age.
Excellent interpersonal, communication, team-building, and problem-solving skills.
Excellent verbal communication skills.
Resourcefulness and motivation to seek out new opportunities.
Ability to work effectively across departments.
Well-groomed, professional appearance; business attire such as a suit jacket with coordinating slacks or skirt.
Excellent customer service skills.
Ability to operate Windows and Office software, including email.
Valid, unrestricted New Mexico driver's license, which must be maintained.
Ability to obtain and maintain the required STGC Gaming License.
Must undergo pre-employment and random drug screening.
Ability to meet attendance guidelines, maintain confidentiality, and work any shift and any day when necessary.

Nice To Haves

College degree.
Bilingual Spanish/English.

Responsibilities

Identify and cultivate premium slot and table game players by developing strong business relationships with high-end patrons.
Maintain a book of VIP patrons, analyze business data, and drive incremental visits.
Represent the company as an ambassador during daily operations, events, and promotions.
Balance administrative work with a visible presence throughout the facility.
Greet and serve patrons with exceptional customer service, including resolving issues and deescalating volatile situations.
Track patron visits to understand customer behavior.
Arrange transportation, hotel, golf, spa, and other amenities for VIP patrons within established guidelines.
Coordinate comp authorizations and daily resort point transactions while maintaining an exception rate below 1%.
Use appropriate communication methods to maintain and grow the business.
Promote Peak Rewards registration and membership to high-limit gaming patrons.
Travel to various markets or events, as requested, to cultivate potential high-end patrons.
Assist with casino promotions and events as requested.
Keep informed about competitors' promotional methods and strategies.
Meet or exceed productivity goals set by the Player Development Manager.
Perform other duties and assignments as directed by the Player Development Manager.
Manage the daily hotel comp voucher process.
Meet departmental attendance requirements and follow departmental and company policies.
Maintain strict confidentiality and interact with patrons in a positive, authentic manner.
Provide courteous, attentive service as an initial point of contact; demonstrate empathy, resolve issues promptly, understand available products and services, and build respectful, confident guest relationships.