Executive Assistant & Office Operations Manager

Citizen Health•San Francisco, CA

4d•Hybrid

About The Position

Citizen Health is seeking an Executive Assistant & Office Operations Manager to support its CEO and CBO directly, manage the San Francisco office, oversee end-to-end recruiting coordination, and handle ad hoc business operations. This role offers broad scope, real ownership, and a close-up view of an early-stage company's operations. The individual will act as the connective tissue between the founders and others, managing schedules, communications, and operational tasks with a high degree of autonomy and discretion. The position is based in San Francisco with regular in-office presence and reports to the CEO, working closely with both co-founders.

Requirements

4+ years of experience in executive support, office management, operations, or a comparable role.
At least 2 years of direct experience supporting C-level executives or founders.
Demonstrated experience managing complex calendars, travel, and external scheduling across multiple time zones and stakeholder types.
Experience coordinating recruiting logistics, including interview scheduling, panel management, and candidate communication, for a company actively hiring across multiple roles.
Proven track record of running an office or facilities function, including vendor management, budget management, inventory control, and IT/equipment coordination.
Exceptional written and verbal communication skills.
Proven discretion in handling confidential compensation, personnel, and business information.
Fluency with Google Workspace, Slack, Notion, an ATS, and expense/travel tools.
Ability to quickly learn new software.
Based in the San Francisco Bay Area.
Able to be in the office 3 days a week (Tuesday/Wednesday/Thursday).

Nice To Haves

Experience at a venture-backed startup between Seed and Series B, with broad operations ownership.
Exposure to HR administration or people operations (onboarding, headcount tracking, benefits coordination, HRIS tools).
Experience supporting board meetings, investor relations, or fundraising logistics.
Experience planning offsites and team events for distributed teams.
Comfort with light data work (building trackers, headcount reports, simple dashboards in Sheets).
Interest in healthcare, life sciences, or mission-driven companies.
Familiarity with the rare disease community.

Responsibilities

Provide executive support for the CEO and CBO, including managing calendars, scheduling external meetings, coordinating travel, preparing meeting materials, tracking action items, and managing expense reports.
Triage inbound requests and protect founder time by resolving issues independently or escalating as needed.
Coordinate logistics for board meetings, investor updates, and leadership offsites.
Manage the day-to-day operations of the San Francisco office, including vendor relationships, contract management, inventory, and IT/workstation setup.
Serve as the primary point of contact for facilities issues and building management.
Coordinate all candidate interviews and onsite interviews, manage interviewer panels, and ensure a positive candidate experience.
Maintain candidate records and update the Applicant Tracking System (ATS).
Own and maintain the company-wide onboarding playbook and manage the monthly headcount report.
Support onboarding documentation and other HR administration tasks.
Plan and execute team events, all-hands meetings, offsites, and celebrations to foster team culture.
Undertake ad hoc business operations projects, including vendor and tool procurement, contract tracking, process documentation, and internal tooling setup.