Executive Assistant I

Fifth Third Bank • Cincinnati, OH

9d

About The Position

The Executive Assistant I provides a wide range of administrative support to an area executive, relieving the executive of confidential, diverse, and complex administrative duties. The role serves as a management delegate for email inboxes and systems and requires initiative and judgment when specific direction is unavailable. It may also serve as a liaison inside and outside the company on administrative matters related to purchasing, personnel, facilities, and operations.

The role is accountable for managing risk by exchanging ideas and opinions, elevating concerns, and following established policies and procedures. It is expected to act in the best interests of customers and colleagues and support a positive customer experience while identifying, assessing, managing, monitoring, and reporting risks within the Bank’s risk appetite.

The position is based in Cincinnati, Ohio. Supervisory responsibilities: none. The role is eligible for an incentive compensation plan; compensation may vary based on role-related skills, experience, education, and geographic location. The company describes its benefits programs as supporting employees’ and families’ physical, financial, emotional, and social well-being.

Requirements

• High school education or equivalent ability to read and write well enough to type, edit, and proofread business correspondence and prepare reports.
• Five or more years of secretarial or administrative experience.
• Ability to accurately and efficiently record and type dictation involving ordinary business vocabulary or limited, recurring specialized terminology.
• Experience with Microsoft Office products, such as Word and Excel.
• Ability to maintain confidentiality and professionalism.
• Ability to multitask and handle multiple tasks and projects simultaneously.
• Strong interpersonal skills to build relationships across the organization.
• Problem-solving skills to handle moderately complex issues.

Nice To Haves

• At least three years of experience with the company is preferred.
• A one-year business college program is cited as the typical way to acquire dictation and typing skills involving the specified business or specialized terminology.

Responsibilities

• Provide administrative support to the area executive, exercising judgment and initiative as needed.
• Administer programs, projects, campaigns, and/or processes for the operating unit served.
• Coordinate the manager’s schedule, make appointments, and arrange and coordinate travel.
• Answer, screen, and direct incoming calls, determining which can be handled by subordinates to the executive.
• Assist with administrative reports, gather difficult or sensitive information, complete moderately complex reporting and analysis, and distribute reports to appropriate people.
• Greet internal and external customers and answer complex questions.
• Sort and distribute incoming mail; prepare outgoing mail and correspondence; and respond to materials that do not require the executive’s attention.
• Coordinate and arrange meetings, prepare agendas, and reserve and prepare facilities.
• Liaise with key executives, external management personnel, and other relevant contacts to transmit information and obtain data.
• Create written correspondence and reports from rough drafts, correcting grammar, punctuation, and spelling as needed.
• Organize and maintain confidential files and file correspondence and other records.
• Serve as a liaison to people outside the department regarding administrative requests.
• Perform other administrative duties as assigned.
• Follow Bank policies and procedures, elevate concerns, and identify, assess, manage, monitor, and report risks.

Benefits

• Comprehensive benefits programs supporting employees’ and families’ physical, financial, emotional, and social well-being.
• Eligibility to participate in an incentive compensation plan, with payment based on company, line-of-business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED