Executive Assistant I

Fifth Third Bank • Kenwood, OH

7d

About The Position

The Executive Assistant I provides confidential, diversified, and complex administrative support to an area executive, relieving the executive of administrative duties. The role is reserved for assistants supporting senior executives in the C or D band who report directly to a Regional President or a senior executive in the B band. It requires initiative and judgment, including when directions are not specific, and may involve serving as a management delegate for email inboxes and systems and as a liaison on administrative matters involving purchasing, personnel, facilities, and operations.

The position administers programs, projects, campaigns, and processes for the operating unit; coordinates schedules, appointments, travel, and meetings; handles calls, mail, correspondence, and records; and prepares reports and other information. The assistant interacts with internal and external customers and key executives, manages confidential files, and addresses administrative requests. The role is accountable for managing risk, following bank policies and procedures, and supporting positive customer and colleague experiences.

This position has no supervisory responsibilities. Fifth Third describes its Total Rewards as including comprehensive benefits and differentiated compensation, and states that the role is eligible to participate in an incentive compensation plan. The position is located in Cincinnati, Ohio 45236.

Requirements

• High school education or equivalent ability to read and write well enough to type, edit, and proof business correspondence and prepare reports.
• In-depth knowledge of company policies, procedures, and operations, typically acquired through five or more years of secretarial or administrative experience; at least three years with the company is preferred.
• Ability to accurately and efficiently record and type dictation involving normal business vocabulary or a limited, recurring range of special terminology.
• Experience with Microsoft Office products, such as Word and Excel.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to multitask and handle multiple tasks and projects simultaneously.
• Strong interpersonal skills to build relationships across the organization.
• Problem-solving skills to handle moderately complex issues.

Nice To Haves

• At least three years of secretarial or administrative experience with the company is preferred.

Responsibilities

• Provide administrative support to the area executive, using judgment and initiative when needed.
• Administer programs, projects, campaigns, and processes for the operating unit served.
• Coordinate the manager’s schedule, appointments, and travel arrangements.
• Answer, screen, and direct incoming calls, determining which calls can be handled by subordinates.
• Assist with administrative reports, gather difficult or sensitive information, complete moderately complex reporting and analysis, and distribute reports.
• Greet internal and external customers and answer complex questions.
• Sort and distribute incoming mail, prepare outgoing mail and correspondence, and respond to materials that do not require the executive’s attention.
• Coordinate and arrange meetings, prepare agendas, and reserve and prepare facilities.
• Liaise with key executives, external management personnel, and other important contacts to transmit information and obtain data.
• Create written correspondence and reports from rough drafts, correcting grammar, punctuation, and spelling as needed.
• Organize and maintain confidential files and file correspondence and other records.
• Serve as a liaison with people outside the department regarding administrative requests.
• Serve as management delegate for email inboxes and systems.
• Follow bank policies and procedures, identify and manage risks, and support a positive customer experience.
• Perform other administrative duties as assigned.

Benefits

• Comprehensive benefits programs designed to support employees’ and families’ physical, financial, emotional, and social well-being.
• Eligibility to participate in an incentive compensation plan, with payment based on company, line of business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED