Executive Assistant I

KeyBank • New York, NY

10d • $25 - $38 • Hybrid

About The Position

The Executive Assistant I provides administrative and clerical support to the leadership team under general supervision, anticipating team needs and handling confidential information discreetly and professionally. The role includes managing complex calendars, correspondence, expense reports, travel arrangements, HR-related needs, inquiries, research, meetings, video conferences, scheduling, room setup, and meeting materials. It also supports day-to-day office operations, prepares written communications and reports, researches and assists with resolving problems, and contributes to special projects such as events, new processes, and presentations. The position requires accuracy, professionalism, clear communication, and effective performance in a fast-paced, changing environment. Duties and responsibilities may change or be reassigned.

The role is based in a hybrid work arrangement requiring 4 or more days per week in the office. Compensation is an hourly base rate of $25.00 to $38.46, with eligibility for incentive compensation that may include production, commission, and/or discretionary incentives. The posting refers applicants to a separate list of eligible benefits but does not specify those benefits.

Requirements

• High school diploma or equivalent experience.
• Minimum of 5 years of relevant experience supporting executive management.
• Strong working knowledge of Word, Excel, PowerPoint, Outlook, and Microsoft Teams.
• Strong verbal and written communication skills and ability to work in a team environment.
• High-level problem-solving skills and the ability to prioritize and anticipate needs in a fast-paced, high-pressure environment.
• Ability to engage with executive-level management.
• Strong organizational and time-management skills.
• Sound judgment, discretion, and confidentiality in all matters.
• Ability to take initiative and work independently on routine and complex matters.
• Proven ability to manage multiple calendars and projects simultaneously.
• Ability to complete work accurately in a fast-paced, changing environment.

Nice To Haves

• Knowledge of Workday.
• Knowledge of CWT travel system.
• Knowledge of Salesforce.
• Reliable, proactive, and self-motivated.

Responsibilities

• Provide administrative support to the leadership team, including executing, maintaining, and coordinating complex meeting and travel calendars.
• Manage multiple executives’ calendars in Outlook, including scheduling client and internal employee meetings.
• Arrange complex, multi-segment travel, ensure meetings do not conflict with travel, and handle last-minute travel changes.
• Interact with senior leaders, executives, outside professional organizations, clients, vendors, internal partners, and teammates.
• Provide professional, high-quality client service and facilitate information flow through clear, fact-based communication.
• Handle correspondence, incoming inquiries, research, expense reports, purchasing, timecards, and other administrative matters.
• Perform HR-related tasks, including onboarding and offboarding new hires and arranging system access.
• Coordinate meetings, video conferences, scheduling, and room setup; prepare requested meeting materials.
• Collect, compile, and analyze moderately complex data for reports and presentation materials, and run reports as needed.
• Research problems proactively and assist with their resolution.
• Manage day-to-day office operations and compose written communications as needed.
• Communicate assignment progress effectively to reduce unnecessary interactions with the segment head or staff.
• Elevate problems and issues clearly and promptly.
• Assist with special projects, including events, new processes, and presentations.
• Perform other duties as assigned.

Benefits

• Eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• Eligible for benefits; specific benefits are listed separately in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED