Executive Assistant, General Manager

Loews Hotels•St. Louis, MO

1d•Onsite

About The Position

The Executive Assistant is responsible for the day-to-day administration of the hotel General Manager and Executive Office. The role performs a wide range of administrative and office support activities, implements administrative systems, procedures, and policies, and monitors administrative projects. It also supports hotel operations by coordinating office communications, maintaining supplies and equipment, and providing information and assistance to internal and external contacts. The position requires integrity and confidentiality, teamwork, adherence to hotel standards and safety procedures, and a flexible schedule that includes weekends and holidays.

Requirements

Excellent oral and written communication skills.
Previous office experience working with senior executives.
Knowledge of all aspects of hotel operations.
Proficiency in Microsoft Office programs.
Typing speed of at least 65 words per minute.
Ability to work a flexible schedule, including weekends and holidays.
Previous office experience in a hotel environment.
Working knowledge of ADACO, HotSOS, and OPERA PMS.

Responsibilities

Manage the General Manager’s schedule and coordinate visitor arrivals.
Assist with office calls and distribute office communications and mail.
Develop administrative staff by providing information, educational opportunities, and experiential growth opportunities.
Resolve administrative problems by coordinating reports, preparing correspondence, and conducting research as needed.
Maintain office equipment by completing preventive maintenance requirements, arranging repairs, maintaining equipment inventories, and evaluating new equipment and techniques.
Answer questions and requests from internal and external contacts.
Maintain supplies inventory by monitoring stock levels, anticipating needs, placing and expediting orders, and verifying receipt of supplies.
Maintain professional and technical knowledge through workshops, publications, and professional networks.
Contribute to team efforts and perform related duties as needed.
Maintain the highest level of integrity and confidentiality.
Promote teamwork and promptly notify the appropriate person of problems or significant unusual matters.
Be polite, friendly, and helpful to guests, management, and fellow employees.
Execute emergency procedures in accordance with Loews Hotels standards and comply with safety regulations and procedures.
Attend appropriate hotel meetings and training sessions.
Maintain cleanliness and excellent condition of equipment and the work area.
Comply with Loews Hotels standards, policies, rules, uniform, and grooming guidelines.
Remain current with Loews Hotels information and changes.
Recycle whenever possible.
Perform other duties as assigned.