Executive Account Director

Cushman & Wakefield • Sacramento, CA

1d • $267,750 - $315,000

About The Position

The Executive Account Director, referred to in the description as the Sr. Account Director, manages client relationships and delivers exceptional service across all aspects of client contracts. The role sets account strategy, establishes goals, and leads functional Directors and/or Senior Managers, with accountability for results in their areas. The position is typically responsible for $5 million to $10 million in revenue and manages one or more client accounts across multiple geographic regions within Global Occupier Services (GOS), spanning at least two service lines. These may include Integrated Facility Management, Project & Development Services, Space Management, Planning and Occupancy, Transaction Management, Portfolio Administration, and Portfolio and Workplace Strategy.

The role works with clients and internal partners to align real estate services with business goals, deliver contract commitments, improve service solutions, and maintain account financial performance. It also leads account governance, talent development, risk mitigation, and cross-functional collaboration. Travel may be required for up to 20% of the time.

Requirements

• Bachelor’s degree required.
• At least 15 years of experience at management level or in a similar capacity.
• Experience directly leading and managing teams, including people-managers.
• Client, P&L, and contract management experience.
• Experience managing an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration, and Strategic Consulting.
• In-depth understanding of the business impact of technical contributions.
• Ability to develop positive working relationships with agencies, local government officials, and members of the business community.
• Technical domain knowledge in one or more of IFM, PDS, TM, PA, or SCON.
• Skill in financial analysis and knowledge of financial concepts.
• Ability to comprehend, analyze, and interpret complex business documents.
• Strong proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Ability to travel as required, up to 20% of the time.

Nice To Haves

• Master’s degree or MBA preferred.

Responsibilities

• Understand client business goals and strategies, and align real estate services with those objectives.
• Set and implement the account vision, strategy, and measurement metrics for applicable service lines.
• Contribute to GOS management service-delivery strategies, service models, alternative pricing, team selection, and preparation of RFP responses and presentations.
• Understand the C&W platform and identify opportunities to enhance service solutions and capabilities.
• Develop and maintain strong client relationships.
• Implement and manage the account governance process.
• Manage contracts and deliver all contract commitments.
• Assist with risk mitigation and dispute resolution for the client and C&W.
• Manage and develop account talent in partnership with HR, including diversity, equity and inclusion, talent reviews, performance reviews, and succession planning.
• Support collaboration and performance among Finance, HR, Sourcing, Legal, Operations, and other partners.
• Manage the account P&L, profitability, and overall financial performance.
• Contribute to C&W service and financial performance through cross-selling and relationship or contract expansion.
• Use quantitative and qualitative analytics and evidence-based decision-making.
• Attract and retain talent and provide ongoing mentoring to support strong performance.

Benefits

• Eligible employees may enroll in health, vision, and dental insurance programs.
• Flexible spending accounts and health savings accounts are generally included among the benefit programs.
• Retirement savings plans are generally included among the benefit programs.
• Life and disability insurance programs are generally included among the benefit programs.
• Paid and unpaid time away from work.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive