Exceptional Family Member Program Case Liaison

Commander, Navy Installations Command•Portsmouth, VA

About The Position

This position is assigned to the Fleet and Family Support Program (FFSP), Fleet and Family Readiness (FFR), at NSA Hampton Roads. The primary purpose is to serve as the installation’s non-clinical case worker for the Exceptional Family Member Program (EFMP), acting as a liaison with health care professionals and working to connect families with available services and resources in accordance with community, national, and Navy standards. The Case Liaison implements and assesses the EFMP in the assigned area of responsibility, identifies program needs and challenges, and recommends improvements. The position manages and supports families from enrollment through transition out of the Navy, assesses family circumstances and needs, maintains case files and program records, and assists families in accessing appropriate resources. It also supports outreach, education, training, workshops, events, and coordination with military and community organizations. The position must comply with applicable legal and regulatory guidance and relevant Navy policies.

Requirements

A bachelor’s degree or higher from an accredited college or university in behavioral or social science, or a related discipline appropriate to the position; or four years of progressively responsible appropriate experience equivalent to a major in one or more behavioral or social sciences; or an equivalent combination of education and experience.
Three years of progressively higher-level graduate education leading to a Ph.D.; a Ph.D. or equivalent doctoral degree; or three years of progressively responsible specialized experience maintaining case files for families; or an equivalent combination of education and specialized experience.
Comprehensive knowledge of EFMP requirements and operations, the military lifestyle, and the relationship between EFMP and local community resources, including the ability to identify family needs and trends and recommend process improvements.
In-depth knowledge of Family Readiness, its mission and programs, and practical knowledge of case-management practices, processes, and techniques.
Knowledge of SECNAV, OPNAV, and CNIC policies and procedures to manage cases and interpret policy intent.
Practical knowledge of professional verbal communication methods and virtual training and meeting platforms to communicate with families and individuals, provide EFMP training, coordinate events, and conduct briefings.
Comprehensive knowledge of the Individuals with Disabilities Education Act, the Americans with Disabilities Act, Section 504 of the Rehabilitation Act, and military and community support programs.
Practical knowledge of professional written communication and Microsoft Office software, including PowerPoint, Word, and Excel.
Successfully pass the E-Verify employment verification check and resolve any discrepancies as a condition of employment.
Have salary payments sent to a financial institution by Direct Deposit/Electronic Funds Transfer.
Be a U.S. citizen to obtain and maintain a Secret security clearance.
Hold a valid state driver’s license to operate motor vehicles.

Responsibilities

Implement the EFMP in the assigned area of responsibility and conduct ongoing assessments of the program’s consistency and effectiveness.
Identify program needs and challenges, recommend improvements, and elevate policy-compliance issues through the chain of command.
Stay current on Department of the Navy, SECNAV, OPNAV, and CNIC policies and interpret and communicate their meaning, priorities, and intent.
Use focus groups, in-person contacts, and surveys to identify resources and services for service members and families and promote EFMP availability.
Help families pursue rights to available resources; participate in the Special Needs Action Team, identify community resources, and provide referrals.
Collect program data in accordance with policies and guidance, and assist with special needs camps, support groups, events, and workshops.
Collaborate with the EFMP team to support families while maintaining legal and regulatory compliance.
Manage, monitor, and support members’ progress from EFMP enrollment through transition out of the Navy, and contact assigned families when notified of an assignment.
Interview and assess clients and family circumstances before and during enrollment; identify special needs and situational stressors, determine appropriate assistance, provide tailored guidance, and track progress using applicable forms and summaries.
Maintain case files in the Navy Accountability and Assessment System (NFAAS), including Family Needs Assessment and Service Plans and detailed contact notes; update records in the Fleet and Family Support Management Information System (FFSMIS).
Help families access services through warm handoffs and follow-up, and educate them about special education documentation, school services, therapies, related resources, and workshops.
Prepare families for Individual Education Program (IEP) or Section 504 plan meetings and, when appropriate, accompany parents as a nonspeaking support person.
Track EFMP trends and activity progress in the area of responsibility, identify areas needing improvement, and provide updated information about services.
Recommend and assist eligible members in connecting with appropriate resources, and maintain a consolidated portfolio of installation and local community services for special needs families.
Identify conflicting or incomplete case information, work with families to update it, make recommendations, and determine enrollment status and eligibility to support continuity of care.
Research trends affecting families with special needs, identify unmet needs, and report findings to leadership, management, and action groups.
Provide EFMP education and training to service members, families, command personnel, and military and community organizations.
Develop, update, and maintain installation EFMP education, outreach, and public affairs programs, including awareness briefings.
Develop and facilitate EFMP and other relevant workshops and training for families and commands.
Maintain records of required and completed staff training and professional development.
Perform other duties as assigned.