Outreach Specialist, Exceptional Family Member Program (Efmp), Nf-4

U.S. Marine Corps•Oceanside, CA

12d•Onsite

About The Position

Marine Corps Community Services (MCCS) is seeking a Training, Education and Outreach (TEO) Specialist for the Exceptional Family Member Program (EFMP). This role involves delivering and coordinating training and education, developing an annual EFMP outreach plan, and promoting awareness and resources for EFMP. The specialist will link eligible families with support services, foster self-reliance, and serve as a primary point of contact for assistance. Responsibilities include conducting training for staff, Marines, and families, developing partnerships with service providers, conducting needs assessments, and managing a portfolio of support services. The role also involves developing and executing outreach campaigns, managing website and social media content, and maintaining resource materials. Administrative functions include collecting and analyzing data, managing the learning management system, and providing budget input. The position requires handling sensitive information in accordance with privacy regulations.

Requirements

Four years of specialized experience that demonstrates skill to serve as a Training, Education and Outreach Specialist to develop and maintain the EFMP Outreach Program Plan which includes coordinating awareness, education and resources, and linking eligible exceptional family members and their families with a variety of support services and resources.
Skill to conduct needs assessments, interviews, briefs, presentations, training sessions and coordinate resources.
Demonstrated ability to effectively communicate, both orally and in writing.
Ability to develop and deliver quality training.
Ability to maintain effective communication and working relationships with all levels of employees, command, and internal and external stakeholders.
Proven capability in event planning, development and execution of timelines, and research.
Capacity to perform in public speaking engagements.
Knowledge of military structure and protocol.
Ability to exercise initiative in resolving problems, rendering decisions, and carrying out revisions to plans.
Ability to supervise, facilitate, run in-person and virtual meetings, and to take charge and direct an event when necessary.
Ability to analyze data and present logical conclusions and recommendations.
Proficiency with computer software and applications involving word processing, publisher, email communication, database management, desktop publishing, and internet navigation.
Must be able to obtain and maintain a National Agency Check with Inquiries and State Criminal History Repository Check (CNACI) background checks.
Resume that does not exceed 2 pages.

Nice To Haves

Relevant education may be used as a substitute for experience.

Responsibilities

Serve as the EFMP Training, Education and Outreach (TEO) Specialist to deliver and coordinate training and education.
Develop an annual EFMP outreach plan in partnership with the EFMP Manager.
Deliver and coordinate training for EFMP staff, Marines, and their families.
Coordinate marketing to promote awareness, education, and provide resources for the Exceptional Family Program.
Link eligible family members with their assigned EFMP Family Case Worker and a variety of support services and resources.
Seek out eligible members using an outreach concept and approach that fosters self-reliance and a sense of belonging.
Ensure a positive customer experience for enrolled families and act as the primary point of contact for resources and referral.
Deliver and/or coordinate the delivery of training for EFMP staff, Marines, their families, volunteer personnel, and representatives of installation and community services on topics related to individuals with special needs.
Develop relationships and partnerships with service providers on the installation and in the community to collaborate on training and resources.
Work with EFMP Manager and/or Family Case Workers to assist with briefs, events, and establishing supportive groups.
Conduct personal interviews with unit and installation commanders, family members, and service activities to obtain data to determine priority of needs.
Partner with housing, youth services, the education center, and coordinators of program resources to consolidate efforts.
Develop a robust, consolidated portfolio of all local, state, and federal support services that align with the needs of EFMP customers.
Develop the outreach program plan by promoting awareness and education of EFMP among Marines and leadership on the installation by conducting briefings and educational campaigns.
Seek out opportunities to provide EFMP information at unit functions, briefings, family days, MCCS functions, with Military Treatment Facilities, and public and DoD schools.
Distribute and display marketing and informational material in strategic locations aboard the installation.
Develop and monitor website and social media content, and write articles for newspapers and newsletters.
Develop and maintain a library of special needs educational, referral, and resource materials for families.
Serve as a learning management system admin to create professional development opportunities for EFMP family support staff.
Perform administrative functions associated with the training, education, and outreach program plan.
Collect, analyze, and maintain training, education, and outreach materials.
Identify program resource requirements and provide budget input for manpower, supplies, and equipment.
Access the EFMP case management system to gather information and capture all training, education, outreach events, and virtual contacts.
Handle sensitive information that is proprietary, privileged, confidential, or otherwise legally exempt from disclosure.
Safeguard sensitive information and prevent unauthorized reading, printing, retaining, copying, or dissemination of information, messages, or correspondence.
Notify the higher-level supervisor and senders immediately when proprietary information has been released and advise on how to properly recover and/or protect information.