Examiner Technician 2

Arizona Department of Administration•Phoenix, AZ

4d•Hybrid

About The Position

The Arizona Department of Economic Security’s Division of Benefits and Medical Eligibility, Family Assistance Administration, Centralized Document Services, is seeking an Examiner Technician 2. The position prepares client eligibility documents by categorizing them with barcodes, scanning, indexing, and uploading them into the Family Assistance Administration’s Document Management System and/or Health-E-Arizona Plus. Work is performed using a computer terminal or multifunction printer. The role may offer remote work within Arizona based on business needs and continued performance against expected measures; remote work is a management option and may be ended at the agency’s discretion. The position reviews and processes documents and applications, researches records in agency systems, routes documents to the appropriate queues, and handles returned mail and client communications. Depending on assigned queues, the employee may separate and upload documents to the correct document types or cases. The employee may also serve as a lead by assisting with workflow and schedules, educating staff, and compiling reports.

Requirements

Basic knowledge of program rules, regulations, policies, and procedures.
Knowledge of imaging equipment, including scanners, multifunction printers, and computer terminals.
Knowledge of computer software such as Microsoft Word, Excel, Google Suite, Google Docs, and Google Sheets.
Good listening, oral communication, and written communication skills.
Ability to establish and maintain effective working relationships.
Effective time-management and organizational skills.
Ability to compile data and complete reports accurately and on time.
Ability to multitask and prioritize.
Ability to apply policies and procedures accurately and on time.
Successfully pass a background and reference check; employment is contingent upon completing the process and the agency’s ability to reasonably accommodate any restrictions.
If driving or using a vehicle is an essential job function for State business, meet the stated driver’s license requirements.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), as required of newly hired State employees.

Nice To Haves

Computer experience.
Customer service experience in an office setting.

Responsibilities

Review documents and applications from local offices and potential clients for completeness, date-stamp them, research them in agency systems, register clients for appropriate programs, index screens, and route or prepare documents for scanning.
Upload documents into the Family Assistance Administration’s Document Management System using a computer terminal or multifunction printer.
Validate scanned documents and re-index documents assigned to an incorrect eligibility type.
Set alerts and index Arizona Supplemental Nutrition Assistance Program notices.
Upload change reports, correct client addresses in the system, and document case records in CADO.
Record household changes indicated on Mid Approval Contact forms.
Submit client requests for appeals through HEAplus or send cases to the Office of Inspector General for review.
Pick up and process return mail, including opening, date-stamping, sorting, researching records, preparing documents for scanning, setting alerts, and sending emails when appropriate.
Ensure documents are translated into English and thoroughly review documents received from other agencies before routing them to the appropriate queues.
Answer and screen telephone calls and refer callers to the appropriate person or office in accordance with guidelines; use translation services or bilingual staff when needed.
May monitor or assist with monitoring schedules and workflow, educate staff on work functions, and compile and submit accurate, timely reports.
As required by assigned queues, separate and upload documents to the correct document types and/or cases, and research records in OnBase, HEAplus, and AZTECS.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS).
Long-term disability coverage and program participation.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.
Option of a full-time or part-time remote work schedule, subject to management approval and business needs.