Certification/Licensure Examiner 2

State of Ohio • Columbus, OH

2d • Onsite

About The Position

The State Medical Board of Ohio is seeking an applicant with excellent customer service skills to independently collaborate with the licensure team. The role assists with licensure and renewal applications, license verifications, complaint filings, and investigatory procedures. The examiner works closely with internal staff and external customers in a fast-paced call center environment to ensure efficient and effective service delivery.

The State Medical Board of Ohio issues licenses and oversees the practice of physicians, massage therapists, and other allied health care professionals. Its regulatory responsibilities include investigating complaints against applicants and licensees and taking disciplinary action when public health and safety standards are violated. The Board’s mission is to protect and enhance public safety through effective medical regulation.

This is a permanent, full-time classified position at the Medical Board’s Columbus work location. The schedule is 8:00 a.m. to 5:00 p.m. The posted compensation is PR 28, Step 1, at $23.65; unless legislation or a union contract requires otherwise, candidates can expect to be paid at the lowest rate in the salary range. The final candidate must undergo a criminal background check.

Requirements

• Meet one of the listed minimum qualification pathways or an equivalent: 12 months of training or experience reviewing applicants’ eligibility to take examinations, administering tests, scoring tests, and compiling test-result statistics, plus one course or three months of experience in typing, word processing, or data entry using a video display terminal.
• Alternatively, have two years of training or experience in a clerical, secretarial, or other administrative support position involving public contact and preparation of correspondence and reports, plus one course or three months of experience in typing, word processing, or data entry using a video display terminal.
• Alternatively, have 12 months of experience as a Certification/Licensure Examiner 1 (class 16841).
• Excellent customer service skills.
• Submit a complete online application; supplemental-question answers must be supported by the work experience and education section.

Responsibilities

• Respond to licensure and renewal inquiries and information requests requiring knowledge of applicable laws, rules, policies, and procedures; determine appropriate action for resolution or referral.
• Explain licensure statuses, rules, requirements, procedures, and Board policies, and answer questions about licensure status, processes, system issues, password and logon resets, and related matters.
• Respond to public and licensee inquiries regarding licensure, renewals, and Continuing Medical Education (CME).
• Assist with updating licensee information and process requests for license verifications and duplicate wall certificates.
• Respond to internal and external customer requests in a timely manner, proactively identify customer needs, and make referrals.
• Respond to inquiries about the Board’s complaint filing and investigatory procedures.
• Process complaints against licensees received through the public website, email, mail, telephone hotline, the Federation of State Medical Boards, and other sources.
• Refer complaints to appropriate departments or staff members and refer non-jurisdictional complaints to other regulatory agencies as applicable.
• During peak licensure periods, independently examine and review incoming applications, credentials, renewal applications, reinstatement applications, and restoration applications for physicians and other Board-regulated professions.
• Provide clerical support.
• Work across departments and perform multidisciplinary cross-coverage as needed.

Benefits

• Medical coverage
• Free dental, vision, and basic life insurance premiums after completion of the eligibility period
• Paid time off, including vacation, personal, and sick leave, and 11 paid holidays per year
• Childbirth, adoption, and foster care leave
• Education and development opportunities, including employee development funds and Public Service Loan Forgiveness
• Public retirement systems, including OPERS, STRS, SERS, and HPRS, and optional deferred compensation through Ohio Deferred Compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed