Certification/Licensure Examiner 2

State of Ohio • Columbus, OH

1d • Onsite

About The Position

The State Medical Board of Ohio is seeking a customer-focused Certification/Licensure Examiner 2 to work independently with the licensure team. The position supports licensure and renewal applications, license verifications, complaint filings, and investigatory procedures, while serving internal staff and external customers in a fast-paced call center environment.

The role requires explaining licensure statuses, requirements, procedures, and Board policies; responding to questions about applications, renewals, Continuing Medical Education, account access, and system issues; updating licensee information; processing verification and duplicate certificate requests; and processing and referring complaints. During peak licensure periods, the examiner reviews applications and credentials for physicians and other professions regulated by the Board. The position also provides clerical support and cross-coverage across departments as needed.

Requirements

• Meet one of the following minimum qualification pathways: 12 months of training or experience reviewing applicants’ eligibility to take examinations, administering and scoring tests, and compiling statistics concerning test results; plus one course or 3 months of experience in typing, word processing, or data entry using a video display terminal.
• Alternatively, meet one of the following minimum qualification pathways: 2 years of training or experience in a clerical, secretarial, or other administrative support position involving public contact and preparation of correspondence and reports; plus one course or 3 months of experience in typing, word processing, or data entry using a video display terminal.
• Alternatively, have 12 months of experience as a Certification/Licensure Examiner 1 (class 16841).
• Alternatively, have qualifications equivalent to the stated minimum class qualifications.
• Excellent customer service skills.
• Ability to work independently and collaborate with internal staff and external customers.

Responsibilities

• Respond to licensure and renewal inquiries and requests for information, applying relevant laws, rules, policies, and procedures to resolve or refer issues.
• Explain licensure statuses, requirements, procedures, and Board policies, and answer questions about licensure status, processes, system issues, password and login resets, and related topics.
• Respond to public and licensee inquiries regarding licensure, renewal, and Continuing Medical Education (CME).
• Assist with updating licensee information and process license verification and duplicate wall certificate requests.
• Serve internal and external customers in a timely manner, identify customer needs, and make referrals as appropriate.
• Respond to inquiries about the Board’s complaint filing and investigatory procedures.
• Process complaints against licensees received through the public website, email, mail, telephone hotline, the Federation of State Medical Boards, and other sources.
• Refer complaints to appropriate departments or staff and refer non-jurisdictional complaints to other regulatory agencies when applicable.
• During peak licensure periods, examine and review applications, credentials, renewal applications, reinstatement applications, and restoration applications for physicians and other Board-regulated professions.
• Provide clerical support, work across departments, and perform multidisciplinary cross-coverage as needed.

Benefits

• Medical coverage
• Free dental, vision, and basic life insurance premiums after completion of the eligibility period
• Paid time off, including vacation, personal, and sick leave, and 11 paid holidays per year
• Childbirth, adoption, and foster care leave
• Education and development opportunities, including Employee Development Funds and Public Service Loan Forgiveness
• Public retirement systems, including OPERS, STRS, SERS, and HPRS
• Optional deferred compensation through Ohio Deferred Compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed