EXAMINER TECHNICIAN 2

Arizona Department of Administration•Phoenix, AZ

5d•Hybrid

About The Position

The Department of Economic Security’s Division of Benefits and Medical Eligibility is seeking an Examiner Technician 2 for Centralized Document Services. The position prepares client eligibility documents by categorizing them with barcodes, scanning, indexing, and uploading them into the Family Assistance Administration’s Document Management System using a computer terminal or Multi-Function Printer, and/or the Health-E-Arizona Plus system. The role reviews and processes client documents and applications and may assist with monitoring schedules and workflow, educating staff, and compiling reports. The position is based at 8620 North 22nd Avenue, Phoenix, Arizona. Remote work within Arizona may be available based on business needs and continued achievement of performance measures. Remote work is a management option and may be ended at the agency’s discretion.

Requirements

Basic knowledge of program rules, regulations, policies, and procedures.
Knowledge of imaging equipment such as scanners, Multi-Function Printers, and computer terminals.
Knowledge of computer software, including Microsoft Word, Microsoft Excel, Google Suite, Google Docs, and Google Sheets.
Good listening, oral communication, and written communication skills.
Ability to establish and maintain effective working relationships.
Effective time-management and organizational skills.
Ability to compile data and complete reports accurately and on time.
Ability to multitask and prioritize.
Ability to apply policies and procedures accurately and on time.
Successfully pass a background and reference check.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), as required for all newly hired State employees.

Nice To Haves

Computer experience and customer service experience in an office setting.

Responsibilities

Review documents and applications from local offices and potential clients for completion; date-stamp and research them in FAA systems, register clients for appropriate programs, index documents, and prepare or place them in the appropriate system.
Upload documents into the Document Management System using a computer terminal or Multi-Function Printer, validate scanned documents, and re-index documents assigned to the incorrect eligibility type.
Set alerts and index Arizona Supplemental Nutrition Assistance Program notices; upload change reports, correct client addresses, document case information, record household changes indicated on Mid Approval Contact forms, and submit appeals requests or refer cases to the Office of Inspector General when appropriate.
Pick up and process return mail; open, date-stamp, sort, research, and prepare documents for scanning; set alerts or send emails as appropriate; ensure documents are translated into English and thoroughly review and route documents from other agencies to the appropriate queues.
Answer and screen telephone calls and refer them to the appropriate person or office, following administration and office/unit guidelines; translation services or bilingual staff may be needed.
May monitor schedules and workflow, assist in educating staff on work functions, compile data, and submit accurate and timely reports.
Research OnBase, HEAplus, and AZTECS, and, depending on assigned queues, separate and upload documents to the correct document types and cases.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Arizona State Retirement System participation
Long-term disability plan
10 paid holidays per year
Paid vacation and sick time
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child
Deferred compensation plan
Wellness plans
Tuition reimbursement
Stipend opportunities
Infant at Work Program
Rideshare and public transit subsidy
Career advancement and employee development opportunities