Exam Services Program Assistant
About The Position
The Exam Services Program Assistant works with students, staff, and faculty to coordinate accommodated exams and improve the accessibility of academic assessments on campus, helping ensure students with disabilities have full access to their university experience. The position oversees daily and shift operations of the Exam Services area within Student Life Disability Services (SLDS), serves as the primary dayshift backup and delegate for Exam Services Assistant Director duties, and supports operational planning, database coordination, and proctoring of more than 20,000 accommodated exams annually. The role coordinates exam accommodations such as extended time, distraction-reduced environments, assistive technology, accessible formats, and staff readers or scribes. It onboards, trains, and manages shifts for more than 35 student employees, as well as volunteers and temporary employees. The assistant serves as the Exam Services lead representative on hardware, software, and data-management improvement initiatives with Student Life Technology Services, communicates with students, faculty, and staff to implement accommodations, helps coordinate and implement finals on and off site, and supports the Assistant Director in maintaining test integrity and security.
Requirements
- Associate’s degree or equivalent years of education or experience.
- Two years’ experience working in a social services or student services environment.
- Proven interpersonal, communication, and organizational skills.
- Ability to multitask.
- Working knowledge of Microsoft Office, Outlook, and databases.
- Experience working in a team.
- Customer service experience.
- Experience working with diverse individuals.
- Supervisory experience.
- Experience working with individuals with disabilities.
- Successful completion of a background check for the final candidate.
Nice To Haves
- Bachelor’s degree.
- Four or more years of relevant experience.
- Experience working with college students in a higher education environment.
- Experience with accessibility software.
- Experience with exam administration.
Responsibilities
- Oversee daily and shift operations of the Exam Services area within Student Life Disability Services.
- Serve as the primary dayshift backup and delegate for Exam Services Assistant Director duties.
- Perform operational planning and database coordination, and proctor accommodated exams.
- Coordinate exam accommodations, including extended time, distraction-reduced environments, assistive technology, accessible formats, and staff readers or scribes.
- Onboard and train student employees, volunteers, and temporary employees, and serve as shift manager for more than 35 student employees.
- Represent Exam Services on hardware, software, and data-management improvement initiatives in collaboration with Student Life Technology Services.
- Communicate with students, faculty, and staff to implement accommodated exams.
- Help coordinate and implement finals on and off site.
- Support the Exam Services Assistant Director in ensuring test integrity and security.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
