Evs Shift Supv

Seneca Gaming Corporation•Salamanca, NY

7d•Onsite

About The Position

The EVS Shift Supervisor assists in managing and supervising the Environmental Services (EVS) Department on an assigned shift. The role oversees cleaning operations across the casino, hotel lobby, spa/salon, public access areas, restaurants, and catering and banquet rooms, while helping train staff and maintaining high standards of cleanliness and sanitation. The supervisor may perform EVS duties alongside staff as needed and monitors the appearance of facilities, supplies, and inventory. All duties must be performed in accordance with Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. The position requires compliance with information security policies, attendance requirements, regulatory and company policies, and completion of required SGC training within nine months of starting employment. The employee provides professional customer service and communication, maintains a professional work environment, and attends necessary meetings. Duties and expectations may change as needed. Hours are determined by a 24-hour schedule.

Requirements

Must be at least 18 years of age upon employment.
High school diploma or equivalent required.
At least one year of experience in environmental services.
Familiarity with the proper use of cleaning equipment and chemicals.
Excellent communication skills, including the ability to write routine correspondence and speak effectively with the public, employees, and customers.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interact effectively with customers and employees and resolve problems or conflicts diplomatically and tactfully.
Adequate manual dexterity to operate cleaning equipment.
Ability to lift or move cleaning equipment weighing over 25 pounds occasionally.
Ability to work safely with cleaning chemicals, including properly diluting and using them.
Ability to climb and descend ladders.
Ability to stand, walk, and move through all areas of the casino.
Physical stamina and an appropriate mental attitude to work under pressure in a fast-paced casino environment and deal effectively with customers, management, employees, and members of the business community.
Ability to work in an environment where smoking is permitted.

Nice To Haves

At least one year of supervisory experience.
Proficient computer skills.

Responsibilities

Oversee EVS cleaning operations on an assigned shift, including the casino, hotel lobby, spa/salon, public access areas, restaurants, and catering and banquet rooms.
Assist with instruction and training of EVS staff.
Maintain high standards of cleanliness and sanitation.
Monitor facility appearance using checklists and visual inspections.
Monitor inventory and supplies and recommend purchases to a supervisor.
Perform EVS duties alongside staff as needed.
Maintain current understanding of information security policies, including the Seneca Gaming Corporation Acceptable Use Policy, and comply with security policies and procedures.
Provide exceptional customer service and communicate pleasantly, professionally, and in a friendly manner.
Maintain a professional work environment with supervisors, managers, and staff.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Complete required SGC training programs within nine months of employment commencement.
Attend necessary meetings.