Evs Shift Supv

Seneca Gaming Corporation•Salamanca, NY

10d

About The Position

The EVS Shift Supervisor assists in managing and supervising the Environmental Services (EVS) Department on an assigned shift. The role oversees cleaning operations across casino and resort facilities, supports staff instruction and training, monitors cleanliness and sanitation, and performs EVS duties as needed. All work must follow Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. The supervisor monitors facilities through checklists and visual inspections, tracks inventory and supplies, and recommends purchases to a supervisor. The role also requires compliance with information-security policies, providing professional customer service, meeting attendance expectations, attending necessary meetings, and completing required SGC training within nine months of starting employment. Duties may change as needed, and hours are determined by a 24-hour schedule. The work environment is usually moderately loud and becomes loud on the casino floor. Employees must be able to work where smoking is permitted and may encounter fumes, airborne particles, and toxic or caustic chemicals. The role involves physical activity throughout casino areas and occasional travel.

Requirements

Must be at least 18 years old upon employment.
High school diploma or equivalent required.
At least one year of experience in environmental services.
Must be familiar with the proper use of cleaning equipment and chemicals.
Excellent communication skills.
Ability to write routine correspondence and speak effectively to the public, employees, and customers.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interact effectively with customers and employees.
Ability to resolve problems and conflicts diplomatically and tactfully.
Adequate manual dexterity to operate cleaning equipment.
Ability to lift or move over 25 pounds of cleaning equipment occasionally.
Ability to properly dilute and use cleaning chemicals and ensure the safety of oneself and others who may come into contact with them.
Ability to climb and descend ladders.
Ability to stand, walk, and move through all areas of the casino.
Ability to maintain physical stamina and an appropriate mental attitude under pressure in a fast-paced casino environment.

Nice To Haves

At least one year of supervisory experience.
Proficient computer skills.

Responsibilities

Oversee EVS operations on an assigned shift, including cleaning the casino, hotel lobby, spa/salon, public access areas, restaurants, and catering or banquet rooms.
Assist with instructing and training EVS staff.
Maintain high standards of cleanliness and sanitation.
Monitor facility appearance using checklists and visual inspections.
Monitor inventory and supplies and recommend purchases to a supervisor.
Perform EVS duties alongside staff when necessary.
Understand and comply with information-security policies and procedures, including the Seneca Gaming Corporation Acceptable Use Policy.
Provide exceptional, pleasant, friendly, and professional customer service to patrons and maintain a professional work environment with supervisors, managers, and staff.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Complete all required SGC training programs within nine months of commencing employment.
Attend necessary meetings.