Evs Assistant Shift Manager

PENN Entertainment•Charles Town, WV

2d•Onsite

About The Position

PENN Entertainment is a leader in integrated entertainment, sports content, and casino gaming. As an EVS Assistant Shift Manager, you will supervise staff and manage daily operations for a designated shift to ensure the property meets cleaning standards. You will focus on operational goals, budget compliance, customer service excellence, and team management, while maintaining regulatory and OSHA compliance.

Requirements

Associate’s Degree (A.A.) in a related field, or two years related experience and/or training, or an equivalent combination of education and experience.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
Knowledge of OSHA standards.
Ability to perform the physical job duties of all EVS team members in emergencies.
Ability to operate all standard EVS equipment including vacuum cleaners, floor machines, carpet extractors, computer, copy machine, mop, broom, and hand held radio.
Proficient in Microsoft applications (Excel, Word, and Outlook).
Mathematical skills including the ability to add, subtract, multiply, divide, compute rates, ratios, and percentages, and interpret bar graphs.
Ability to interact with guests and staff and resolve problems and conflicts diplomatically.

Responsibilities

Supervise staff and manage the overall daily management of a designated shift.
Support, administer, and manage operational goals and monitor achievements of performance and profit objectives.
Adhere to scheduling and coordinate with the manager regarding scheduling concerns.
Assist in the budget process and support compliance with departmental budget initiatives.
Promote and demonstrate superior customer service and ensure standards are followed by team members.
Ensure daily and deep cleaning of the Casino property is performed to established standards.
Inspect completed work.
Manage supply par levels, make recommendations for supplies, and assist in ordering inventory.
Ensure OSHA standards and all regulatory compliance are followed.
Maintain departmental equipment and ensure staff has necessary tools.
Maintain strict confidentiality in departmental and company matters.