Assistant Manager, EVS

San Manuel Band of Mission Indians•Highland, CA

About The Position

Under the direction of the Manager, Environmental Services (EVS), the Assistant Manager, EVS, maintains health and safety cleaning and sanitation standards and provides guidance to EVS management and non-management team members. This role leads and manages a team to complete goals and missions set by the YRC and EVS Department, supporting a best-in-class culture for facility maintenance. The Assistant Manager oversees EVS duties throughout the Casino, including cleaning, disinfecting, and sanitizing surfaces, and ensures health department and safety guidelines are followed. The role supports EVS Supervisors in daily operations and partners with the EVS Manager on departmental goals, strategies, and performance expectations. It also conducts post-project walkthroughs, checks equipment and safety precautions, and assumes operational leadership in the Manager’s absence. The role interacts with and assists guests, supports shift functions as needed, and helps maintain team attendance and timesheet records. Supervisory responsibilities include hiring, training, directing and reviewing work, evaluating performance, addressing complaints, resolving problems, and developing employees with succession planning in mind.

Requirements

Bachelor’s degree in business or a related field is required, though related, relevant, and/or direct experience may be considered in lieu of the stated minimum educational requirement.
At least three years of Housekeeping or Casino experience.
Intermediate proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
Strong organizational and planning skills, with the ability to prioritize competing demands, manage multiple projects, and meet deadlines.
A valid driver’s license and an acceptable driving record, as determined by the insurance carrier, are required because the role involves operating or driving Tribe-owned vehicles or patron vehicles.
May be required, at the discretion of the San Manuel Tribal Gaming Commission, to obtain and maintain a gaming license.
Ability to work in a fast-paced, high-demand environment.
Ability to meet the described physical demands, including occasionally moving objects weighing up to 40 pounds, performing listed physical activities, and maintaining efficiency throughout a shift and during extended work hours.

Nice To Haves

At least one year of supervisory experience preferred.
At least one year of union experience preferred.

Responsibilities

Oversee EVS duties in the Casino, including cleaning, disinfecting, and sanitizing surfaces, while ensuring health department and safety guidelines and protocols are maintained.
Manage and support EVS Supervisors in daily operations and ensure cleaning, sanitation, safety, and service standards and departmental objectives are met.
Partner with the EVS Manager to develop, communicate, and execute departmental goals, operational strategies, and performance expectations.
Conduct walkthroughs after projects and assignments; ensure equipment is safe and in proper working condition and that team members use required safety equipment and precautions.
Support the EVS Manager in achieving departmental objectives and assume operational leadership in the Manager’s absence.
Interact with guests by answering questions, providing information, greeting them, and assisting when possible.
Assist the team with shift functions and duties listed under EVS Supervisor, Team Leader, and Team Member roles as needed.
Ensure team members’ attendance and timesheets are updated by communicating relevant information to the Department Payroll Team; assist with scheduling, time-off, and attendance concerns.
Perform other duties as assigned to support efficient department operations.
Interview, hire, and train employees; plan, assign, review, and direct work; evaluate and appraise performance; reward and discipline employees; address complaints and resolve problems.
Make hiring decisions and design individual development plans with succession planning in mind for key roles.