Assistant Manager, EVS

San Manuel Casinos•Highland, CA

About The Position

Under the direction of the Manager, Environmental Services (EVS), the Assistant Manager, EVS, maintains health, safety, cleaning, and sanitation standards. The role guides EVS management and non-management team members and leads the team in accomplishing YRC and EVS Department goals while supporting a best-in-class facility maintenance culture. The position oversees EVS operations in the Casino, including cleaning, disinfecting, and sanitizing surfaces, and ensures compliance with Health Department and safety guidelines. It supports EVS Supervisors in daily operations, partners with the EVS Manager on departmental goals and strategies, and assumes operational leadership in the Manager’s absence. The role also involves guest interaction, assistance with shift functions, attendance and timesheet coordination, and supervisory duties such as hiring, training, work direction, performance evaluation, and employee development. The primary work environment is a climate-controlled office, with travel to meetings, trade shows, and conferences. Evening, weekend, and holiday shifts may be required. The position involves working in a fast-paced, high-demand environment and may involve exposure to fumes or airborne particles, including secondhand smoke. Physical requirements include sedentary work for much of the time, occasional lifting of up to 40 pounds, mobility around office and property settings, and the ability to sit, walk, and stand for extended periods and work extended hours. Reasonable accommodation will be made in compliance with applicable law.

Requirements

Bachelor’s degree in business or a related field; relevant or direct experience may be considered in lieu of the minimum education requirement.
At least three years of Housekeeping or Casino experience.
Intermediate proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
Strong organizational and planning skills, including the ability to prioritize competing demands, manage multiple projects, and meet deadlines.
A valid driver’s license and an acceptable driving record as determined by the insurance carrier; the role requires driving Tribe-owned vehicles or patron vehicles.
May be required, at the discretion of the San Manuel Tribal Gaming Commission, to obtain and maintain a gaming license.
Ability to work evening, weekend, and holiday shifts as required.
Ability to work in a fast-paced, high-demand environment.
Ability to meet the physical requirements described, including occasional lifting of up to 40 pounds, mobility, and extended periods of sitting, walking, or standing.

Nice To Haves

At least one year of supervisory experience.
At least one year of union experience.

Responsibilities

Oversee EVS duties and responsibilities in the Casino, including cleaning, disinfecting, and sanitizing surfaces, and ensure Health Department and safety guidelines and protocols are maintained.
Manage and support EVS Supervisors in daily department operations and ensure cleaning, sanitation, safety, and service standards and objectives are met.
Partner with the EVS Manager to develop, communicate, and execute departmental goals, operational strategies, and performance expectations.
Conduct walkthroughs after projects and assignments; ensure equipment is safe and in proper working condition, appropriate safety equipment is used, and safety precautions are in place before work begins.
Support the EVS Manager in achieving departmental objectives and assume operational leadership in the Manager’s absence.
Interact with guests by answering questions, providing information, greeting them, and offering assistance.
Assist the team with shift functions and perform duties described in EVS Supervisor, Team Leader, and Team Member roles as needed.
Ensure team members’ attendance and timesheets are updated by communicating pertinent information to the Department Payroll Team.
Assist team members with scheduling, time-off, attendance, and related concerns.
Perform other duties as assigned to support efficient department operations.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws, including interviewing, hiring, training, assigning and reviewing work, evaluating performance, rewarding and disciplining employees, and resolving complaints and problems.
Make hiring decisions and develop individual development plans with succession planning in mind for key roles.