Assistant Manager, EVS
About The Position
Under the direction of the Manager of non-gaming, the Assistant Manager, EVS supervises Public Space cleaning personnel and ensures casino public areas are clean, sanitary, and attractive. The role assigns duties, inspects work, investigates service complaints, and takes corrective action. It also involves training employees and monitoring the use of supplies and equipment. The position requires conduct in accordance with Gaming Commission regulations and Seminole Tribe of Florida and departmental policies and procedures, and consistently promoting positive guest relations. The employee may also perform cleaning duties as needed to maintain public-area cleanliness. The casino environment is hectic, fast-paced, often crowded, and noisy. The employee may encounter secondhand smoke, excessive noise, and frequent exposure to the general public. Effective English communication with guests is required. Final candidates must obtain gaming licensure by completing a background check, which may include credit and criminal background checks and a drug screen, before an offer is extended.
Requirements
- High school diploma.
- At least three years of experience in housekeeping, custodial, or janitorial operations.
- At least two years of progressive supervisory experience.
- Ability to communicate effectively with guests in English in relation to position duties and responsibilities.
- Ability to frequently stand, walk, handle objects, reach, talk or hear, and taste or smell.
- Ability to frequently lift and/or move up to 50 pounds.
- Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
- Final candidates must obtain gaming licensure through a background check with Seminole Gaming Compliance and Regulations before an offer is extended.
Responsibilities
- Supervise cleaning personnel for productivity, quality control, and guest service.
- Conduct daily employee line-ups to communicate work duties.
- Monitor team members’ attendance, uniforms, and hygiene.
- Issue supplies and equipment and take inventory to ensure adequate stock.
- Investigate complaints about cleaning quality or guest service and take corrective action.
- Inspect public areas for repair needs involving fixtures, furnishings, and equipment, and report them to Facilities.
- Train new employees, including in-service instruction on department policies, work procedures, job safety, and technical information.
- Demonstrate proper use and maintenance of cleaning equipment.
- Attend periodic staff meetings to discuss company policies and guest complaints, and recommend improvements to service and operational efficiency.
- Perform cleaning duties as needed to maintain cleanliness of public areas.
- Comply with Gaming Commission regulations and Seminole Tribe of Florida and departmental policies and procedures.
- Promote positive guest relations.
Benefits
- A comprehensive benefits package intended to support team members’ health, future planning, and work-life balance; benefits may vary by employment status.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
