Eviction Prevention Manager

Central City Concern•Portland, OR

3d•Onsite

About The Position

The Eviction Prevention Manager provides direct oversight and supervision of staff supporting Central City Concern’s Supportive Team for Eviction Prevention (STEP), a specialized program within the Supportive Housing division. STEP helps residents maintain stable housing and avoid eviction through early intervention, intensive support, coordinated care, case management, mediation, housing diversion, tenant stabilization, and collaboration with behavioral health providers, property management teams, and community partners. The program serves tenants facing housing instability related to lease violations, behavioral health challenges, treatment engagement barriers, non-payment issues, or other risks to housing retention, using a trauma-informed and recovery-oriented approach. The manager oversees program outcomes and ensures compliance with Supportive Housing documentation standards. The position maintains relationships with internal and external partners, including Community Management, Health Services, department managers, funding partners, and community organizations. Duties include supervising Eviction Prevention Specialists, monitoring program outcomes and budgets, overseeing records and reporting, supporting staff with complex resident situations, and ensuring quality assurance and compliance. This position is based at The Starlight in Portland, Oregon, and requires work at multiple locations and in CCC buildings. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Compensation is $57,000 to $80,000 per year, with final compensation based on relevant experience, education, credentials or licensure, and internal equity.

Requirements

High school diploma or GED.
Bachelor’s degree in social work or another relevant social science field.
At least one year of supervisory experience in direct human services or housing practices, or similar work experience with the homeless population in a relevant setting.
Knowledge of fair housing laws and tenant rights, and familiarity with social, health, and benefit resources in Multnomah County.
Demonstrated supervisory skills.
Understanding of recovery terminology and ability to apply recovery concepts.
Ability to work at multiple locations and in all CCC buildings; some buildings restrict access based on criminal background and/or active probation or parole.
Competence with Microsoft Office, including creating basic business documents and spreadsheets and manipulating data.
Current driver’s license, acceptable DMV background check and designation under CCC’s Fleet Safety Policy, initial driver training, and annual recertification.
Maintain personal auto liability insurance coverage of at least $100,000/$300,000.
Pass a pre-employment drug screen and background check.
Ability to carry an agency-provided cell phone for work use.
Physical ability, with reasonable or no accommodation, to bend, stoop, kneel, squat, twist, reach, pull, lift heavy objects, and climb stairs several times a day.
Ability to comply with CCC’s drug-free workplace policy and the Drug-Free Workplace Act of 1988.
Ability to interact effectively and respectfully with coworkers and clients of diverse ethnic, religious, and cultural backgrounds, lifestyles, and sexual orientations.
Strong time management, follow-through, organizational, and recordkeeping skills.
Ability to communicate clearly and interact successfully with landlords, partner agencies, supervisors, and coworkers.
Ability to solve problems creatively and progressively, work independently and as part of a team, and demonstrate leadership.
Ability to learn and apply training, follow oral and written instructions, maintain professional boundaries, and de-escalate volatile situations.
Knowledge of issues affecting individuals with multiple barriers to housing.
Expertise in helping individuals develop individualized plans and providing ongoing support toward goals.

Nice To Haves

Preferred knowledge of landlord-tenant law and fair housing law.
Familiarity with Microsoft Outlook, Word, and Excel.
Knowledge and skills in working with individuals experiencing homelessness or affected by health, mental health, or chemical dependency issues.
Familiarity with HMIS.

Responsibilities

Provide leadership, oversight, training, support, and supervision to Eviction Prevention Specialists.
Uphold and implement best practices to support client access, establish integrated outcome measures, and meet organizational compliance requirements.
Monitor program outcomes in accordance with CCC and funding requirements, and report results to leadership on an agreed-upon cadence.
Monitor program budgets, including revenues, expenses, and variances, within the scope of the position.
Monitor and assist staff, as appropriate, in connecting residents to community-based resources.
Hire, evaluate, coach, schedule, and manage assigned personnel, including handling time-off and schedule-change requests, discipline, and termination with support from the Associate Director of Permanent Supportive Housing Services.
Plan and facilitate regular staff meetings and facilitate events as needed.
Work with the Associate Director on required internal and external reports, ensuring accuracy and timely submission.
Oversee appropriate management and maintenance of the client records system.
Maintain accurate client progress records using Microsoft Word, Excel, and HMIS.
Partner with the Associate Director of Permanent Supportive Housing Services to conduct partner and internal program, file, and data audits.
Provide guidance and support to Eviction Prevention Specialists assisting residents at risk of eviction, including hands-on help resolving difficult client-related issues.
Support staff in developing complex case plans to mitigate eviction risk, with frequent check-ins and coordination with property management staff.
Help resolve issues involving staff and residents.
Work with department managers and funding partners to develop standardized reporting mechanisms.
Prepare and submit reports to state and local agencies, funding partners, and CCC management.
Attend relevant community professional meetings, trainings, and events.
Assist with timely and accurate reports for the Housing Department, Supportive Housing Department, Health Services, and/or Administration Department.
Provide functional backup for Eviction Prevention staff during absences.
Complete required documentation accurately and on time.
Participate in compliance, quality assurance, and quality improvement activities as directed.
Follow applicable state and federal privacy and security regulations, and CCC confidentiality, privacy, and security policies; promptly report breaches of protected health or personal identification information to the CCC Compliance Department and a supervisor or designee.
Adhere to agency non-discrimination policies and perform other duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Student loan repayment options
Retirement savings plan with employer matching contributions
Paid time off beginning at four weeks of accrual per year, with accrual increasing with longevity
Up to 11 recognized holidays and two personal holidays, depending on work shift schedule
Employer-paid life insurance
Employer-paid short-term disability insurance
Employer-paid long-term disability insurance
Sabbatical program with extended time off at years 7, 14, and 21
Competitive compensation