Events Supervisor

St. John's University • Queens Campus, NY

8d • Onsite

About The Position

The Events Supervisor oversees internal University events and outside events on campus. The role coordinates event staffing and safety coverage while balancing the number of Public Safety Officers assigned with University budget constraints. The supervisor attends planning meetings with Athletics, Student Life (Greek Life), Conference Services, and Public Safety, and reviews and evaluates approximately 9,000 event passes generated annually.

The position also schedules and supervises per-diem staff, monitors event calendars and reports, reinforces department policies and procedures, and evaluates customer service. The supervisor must be highly flexible and accessible after normal business hours; the schedule is pre-approved by the Assistant Director, Administration & Events.

Requirements

• Excellent customer service skills.
• Ability to multitask.
• Attention to detail.
• Excellent verbal and written communication skills.
• Ability to exercise a high level of discretion, good judgment, and professionalism.
• Capacity to work in a fast-paced, unpredictable environment.
• Must be highly flexible and accessible after normal business hours; schedule is pre-approved by the Assistant Director, Administration & Events.

Nice To Haves

• Bachelor’s degree preferred.
• 5–10 years of experience in a security and/or Police environment preferred.
• Proficiency with MS Word, Excel, Outlook, Banner, and UIS.

Responsibilities

• Supervise internal University and outside events on campus, prepare event roll calls, and assign scheduled personnel.
• Schedule and call per-diem staff for events, patrol, shuttle, and Resident Village coverage.
• Monitor per-diem staff uniforms, appearance, customer service, and communication; prepare disciplinary records when necessary.
• Email the Assistant Director, Administration & Events about payroll changes, disciplinary problems, and other pertinent information.
• After each event, email the Director, Public Safety and Assistant Director, Administration & Events a critique covering issues, attendance, the event name, and other pertinent information.
• Immediately notify the Chief of Public Safety and Director, Public Safety by cell phone when an event issue requires notifying an outside agency or University administrators.
• Backfill for steady-tour supervisors during vacations or emergencies and cover for supervisors when no events are scheduled.
• Monitor campus calendars to ensure events and activities are up to date.
• Instruct per-diem officers at roll calls and ensure they communicate correct information to the University community.
• Supervise reports prepared by per-diem staff for accuracy and neatness, and provide additional instruction as needed.
• Reaffirm department policies and procedures and ensure per-diem staff are updated and instructed.
• Assess customer service through dialogue with Public Safety personnel and feedback from the community.

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Long-term disability insurance
• Tuition remission
• 403(b) employer contribution
• Employee assistance program
• Liberal paid time off policies
• Access to performing arts, libraries, bookstores, dining facilities, campus recreation, and sporting events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed