Events Sales Coordinator- Audio Visual- Gaylord Palms Resort Kissimmee, FL

Encore Global • Kissimmee, FL

2d • $18 - $23 • Onsite

About The Position

The Events Sales Coordinator assists the Event Technology team by selling equipment and services for events of all sizes, with a special focus on events under $5K in revenue. The role completes sales order entries and other sales-related activities, and provides general sales administration support, including order entry, opportunity management, and customer follow-up. This position reports to the Regional Sales Director, Customer Support.

The coordinator supports sales and customer service through lead handling, direct sales for smaller events, customer follow-up, accurate CRM maintenance, and effective use of company tools and systems. Work takes place in a centralized sales support office environment with conditions ranging from moderately quiet to noisy. Working times may include irregular hours and on-call status, including days, evenings, weekends, and holidays. The role requires adherence to Encore appearance guidelines in the office and when traveling to venues.

Requirements

• Minimum of a high school diploma.
• Technical aptitude and proficiency with computer software and programs.
• Strong written and oral communication skills to effectively solicit and close business by phone and email.
• Ability to meet the stated physical demands of the essential job functions, with reasonable accommodations available as applicable.
• Adherence to Encore appearance guidelines for the office and when traveling to venues.

Nice To Haves

• BS/BA degree preferred.
• At least 1 year of sales or event experience.
• Prior technology, sales, hospitality, or event planning experience is a plus.

Responsibilities

• Lead import and distribution for venue complexes, researching as needed to determine the correct lead ownership.
• Directly sell smaller events, including Banquet Event Order bookings, exhibitors, affiliate business, and In-Conjunction-With events.
• Direct qualified leads to EventNow, Encore’s eCommerce platform, as a buying channel.
• Close business by obtaining a commitment to buy while maximizing revenue and adhering to event profit guidelines for assigned business.
• Respond to customer requests by phone, online chat, email, and other channels; follow up with internal and external customers through confirmed order hand-offs.
• Use Encore tools, technology, systems, and resources to respond promptly to customer requests.
• Keep CRM accurate and up to date.
• Facilitate strong information exchange with aligned venue leadership teams.
• Complete sales order entries and other sales-related activities, including order entry, opportunity management, and customer follow-up.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED