Events Operations Manager
About The Position
The Events Operations Manager is a hands-on operator and strategic partner responsible for executing events from end to end, ensuring what is sold is delivered flawlessly in real time. This role requires a proactive, solutions-oriented mindset, anticipating challenges, solving problems on the fly, and continuously improving operational processes. The position involves acting as a cross-functional connector, partnering with Events, Beverage, Culinary, and Service teams to align sales, planning, and execution. It requires balancing guest experience with operational feasibility and ensuring consistency without compromise. The role is responsible for building and maintaining structures such as SOPs, tech sheets, and workflows to enable successful event scaling. Additionally, the Events Operations Manager is a hands-on leader on the floor, coaching and supporting teams while elevating standards through action. This role takes ownership beyond service, contributing to planning accuracy, inventory, logistics, and post-event learning to drive a stronger, more consistent events program.
Requirements
- Strong background in beverage operations
- 2+ years of experience in operations, purchasing, or a related role (beverage strongly preferred)
- Strong analytical and organizational skills with the ability to translate data into actionable insights
- Experience managing vendors and building effective supplier relationships
- Familiarity with purchasing and inventory systems (Craftable or similar platforms preferred)
- Proficiency in Excel or Google Sheets
- Clear and effective communication skills with a collaborative, team-first mindset
- A proactive, detail-oriented approach with the ability to manage multiple priorities in a fast-paced environment
Responsibilities
- Cultivate a culture of Enlightened Hospitality for all stakeholders that supports our business objectives and growth
- Own end-to-end execution of every event, ensuring what was sold to the client is delivered flawlessly
- Act as the key liaison between the Events, Beverage, and Service teams, aligning sales, planning, and execution
- Collaborate with the Events General Manager on event pipeline management, BEO review, and operational planning
- Build and maintain SOPs, inventory structure for events, tech sheets, and processes that create consistency and scalability
- Oversee all event-specific beverage inventory, including par levels, event pulls, and post-event reconciliation
- Anticipate guest needs, and coach, support, and develop event staff while actively participating in service and elevating standards on the floor
- Lead post-event debriefs for all significant events to assess performance and opportunities
- Provide clear, actionable feedback to the Wine Director and Bar Manager
- Maintain strong quality control standards across all beverage offerings and execution points
Benefits
- Competitive pay and bonus potential: Annual compensation of $75,000 - $80,000 plus eligibility for a performance-based bonus
- Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
- Generous paid time off and paid parental leave
- A matched 401(k) plan
- Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services
- Access to the USHG HUGS Employee Relief Fund
- An annual dining credit to enjoy exceptional meals and experiences at any of our restaurants
- A 51% dining discount across the entire USHG family of restaurants
- Pre-tax commuter benefits for transit and parking
- Opportunities for learning, mentorship, and collaboration
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
