Event Technician, Audio Visual - Birmingham Jefferson CC

Encore Global•Birmingham, AL

13d•Onsite

About The Position

A Technician sets up, operates, and breaks down basic or small-scale audiovisual systems in a hospitality environment while ensuring customer satisfaction. The role supports events by providing equipment operation, customer service, technical troubleshooting, and accurate completion of company processes and paperwork. The position reports to an Operations Manager, Operations Director, or Director, Event Technology. Work is performed in a hotel or convention center, with moderate exposure to outdoor temperatures, dirt, sand, or dust and conditions ranging from moderately quiet to noisy. The role uses high-end audiovisual equipment and electrical components and involves exposure to heights using lifts and ladders. Team members may work at multiple hotel locations and must follow appearance guidelines set for the applicable hotel or area. Hours may be irregular and include on-call status, days, evenings, weekends, and holidays.

Requirements

High school diploma required.
External applicants must meet, validate, and complete all training and certifications required for the position within 60 days of the start date.
Internal applicants must meet training and certification requirements determined by Encore’s Global Learning Training Program for their current position and the position applied for.
Valid driver’s license required for team members who may operate Company vehicles.
Additional DOT requirements may apply.
Must be able to lift 50 lbs.
Must be able to meet the stated physical demands to perform the essential job functions.

Nice To Haves

Associate’s degree preferred.
One year of customer service or hospitality experience preferred.
One year of audiovisual experience or equivalent experience in an educational environment preferred.

Responsibilities

Set up, operate, and break down basic audiovisual equipment accurately and on time to support successful events.
Provide customer service that seeks to exceed the expectations and needs of internal and external customers.
Maintain positive client relationships through effective communication.
Meet with guests onsite to confirm their needs are met and equipment is operating properly.
Monitor events and check in with customers throughout the day.
Understand and foster the hotel/client relationship.
Troubleshoot equipment and software issues and handle equipment challenges or changes promptly and professionally.
Follow company processes and procedures and complete systems entries and paperwork accurately.
Use equipment sheets to determine equipment scheduled for setup and strike.
Coordinate with other staff and outside vendors regarding equipment.
Increase revenue through floor up-selling techniques.
Work with clients to finalize invoices.
Complete order entries in Navigator as needed.
Meet the physical demands of the role, with reasonable accommodations available to enable individuals with disabilities to perform essential functions.
Adhere to appearance guidelines defined by Encore for the relevant hotel or area.