Event Technician, Audio Visual -(Part Time Casual) - Ocean Reef Club - Key Largo

Encore Global•Key Largo, FL

17d•Onsite

About The Position

A Technician is responsible for setting up and operating basic, small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. The role reports to an Operations Manager, Operations Director, or Director, Event Technology. The technician sets up, operates, and breaks down audiovisual equipment; supports clients and guests before and during events; troubleshoots equipment and software issues; follows company processes and completes systems entries and paperwork; coordinates equipment needs with staff and outside vendors; uses floor upselling techniques; and works with clients to finalize invoices. The position may involve work at hotel and convention center venues and in a warehouse, travel among hotel locations, and irregular hours and on-call availability, including days, evenings, weekends, and holidays.

Requirements

High school diploma required.
Internal applicants must meet or complete training and certification requirements for their current position and the position applied for, as determined by Encore’s Global Learning Training Program.
External applicants must validate and complete all training and certifications required for the position within one year.
A valid driver’s license is required for team members who may operate Company vehicles.
Additional DOT requirements may apply.
Must be able to lift 50 lbs.
Must meet the physical demands described in the posting, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

Associate’s degree preferred.
One year of customer service or hospitality experience preferred.
One year of audiovisual experience or equivalent experience in an educational environment preferred.

Responsibilities

Accurately and promptly set up, operate, and break down basic audiovisual equipment to ensure events are executed smoothly.
Exceed the expectations and needs of internal and external customers.
Maintain positive client relationships through effective communication.
Meet with guests onsite to confirm their needs are met and equipment is working properly.
Monitor events and check in with customers throughout the day.
Understand and foster the hotel/client relationship.
Troubleshoot audiovisual equipment and software issues and handle equipment challenges or changes in a timely, professional manner.
Follow company processes and procedures and complete systems entries and paperwork accurately.
Use equipment sheets to determine equipment scheduled for setup and strike.
Coordinate equipment with other staff and outside vendors.
Increase revenue through floor upselling techniques.
Work with clients to finalize invoices and complete order entries in Navigator as needed.
Adhere to applicable appearance guidelines.