Event Technician, Audio Visual - The Dearborn Inn
About The Position
A Technician sets up and operates basic or small-scale audiovisual systems in a hospitality environment while ensuring customer satisfaction. The position reports to an Operations Manager, Operations Director, or Director, Event Technology. The role includes accurately and promptly setting up, operating, and breaking down audiovisual equipment; supporting clients throughout events; troubleshooting equipment and software issues; following company processes and completing systems entries and paperwork; coordinating equipment with staff and vendors; using floor upselling techniques; finalizing invoices with clients; and entering orders in Navigator as needed. Work is performed in a hotel or convention center, with moderate exposure to outdoor temperatures and dirt, sand, or dust. Conditions range from moderately quiet to noisy. The role uses high-end audiovisual equipment and electrical components, involves exposure to heights via lifts and ladders, and may require work at multiple hotel locations. Schedules include irregular hours and on-call status, including days, evenings, weekends, and holidays. Team members must follow applicable appearance guidelines.
Requirements
- High school diploma required.
- External applicants must complete all required training and certifications within 60 days of the start date.
- Internal applicants must meet training and certification requirements determined by Encore’s Global Learning Training Program for their current and prospective positions.
- A valid driver's license is required for team members who may operate company vehicles.
- Additional DOT requirements may apply.
- Must be able to lift 50 lbs.
- Must be able to meet the stated physical demands, with reasonable accommodations where applicable.
Nice To Haves
- Associate’s degree preferred.
- One year of customer service or hospitality experience preferred.
- One year of audio-visual experience or equivalent experience in an educational environment preferred.
Responsibilities
- Set up, operate, and break down basic audiovisual equipment accurately and on time.
- Strive to exceed the expectations and needs of internal and external customers.
- Maintain positive client relationships through effective communication.
- Meet with guests onsite to ensure their needs are met and equipment is working properly.
- Monitor events and check in with customers throughout the day.
- Foster the hotel/client relationship.
- Troubleshoot equipment and software issues and handle challenges or changes in a timely, professional manner.
- Follow company processes and procedures and complete systems entries and paperwork accurately.
- Use equipment sheets to determine equipment scheduled for setup and strike.
- Coordinate with other staff and outside vendors regarding equipment.
- Increase revenue using floor upselling techniques.
- Work with clients to finalize invoices.
- Complete order entries in Navigator as needed.
- Meet the position's physical demands and follow applicable appearance guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
