Event Technician, Audio Visual - Birmingham Jefferson CC
About The Position
A Technician is responsible for setting up and operating basic or small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. The role reports to an Operations Manager, Operations Director, or Director, Event Technology. The position includes preparing, operating, and breaking down audiovisual equipment; working with customers and clients to meet their needs; troubleshooting equipment and software issues; and completing company procedures, systems entries, and paperwork. The Technician works in a hotel or convention center environment, potentially at multiple hotel locations, and may work irregular hours and be on call.
Requirements
- High school diploma required.
- External applicants must meet, validate, and complete all training and certifications required for the position within 60 days of the start date.
- Internal applicants must meet training and certification requirements determined by Encore’s Global Learning Training Program for their current and prospective positions.
- A valid driver’s license is required for team members who may operate Company vehicles.
- Additional DOT requirements may apply.
- Must be able to lift 50 lbs.
- Must be able to meet the stated physical demands to perform essential job functions, with reasonable accommodations as applicable.
Nice To Haves
- Associate’s degree preferred.
- One year of customer service or hospitality experience preferred.
- One year of audio-visual experience or equivalent in an educational environment preferred.
Responsibilities
- Set up, operate, and break down basic audiovisual equipment accurately and on time to ensure events are executed flawlessly.
- Strive to exceed the expectations and needs of internal and external customers.
- Maintain positive client relationships through effective communication.
- Meet with guests onsite to ensure their needs are met and equipment setup is working properly.
- Monitor events and check in with customers throughout the day.
- Understand and foster the hotel/client relationship.
- Troubleshoot equipment and software issues and handle equipment challenges or changes in a timely, professional manner.
- Follow company processes and procedures and complete systems entries and paperwork accurately.
- Use equipment sheets to determine equipment scheduled for setup and strike.
- Interact with other staff and outside vendors regarding equipment.
- Increase revenue using floor up-selling techniques.
- Work with clients to finalize invoices.
- Complete order entries in Navigator as needed.
- Meet applicable training, certification, and technical requirements.
- Adhere to Encore appearance guidelines for the hotel or area represented.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
