Event Technician, Audio Visual - Greenville, SC

Encore Global•Greenville, SC

1d•Onsite

About The Position

A Technician sets up and operates basic or small-scale audiovisual systems in a hospitality environment while ensuring customer satisfaction. The role reports to an Operations Manager, Operations Director, or Director, Event Technology. The Technician supports events by setting up, operating, and breaking down audiovisual equipment; providing customer service; troubleshooting equipment and software issues; following company processes; and completing system entries and paperwork. The role may involve working in hotels, convention centers, event venues, and warehouses, and may require work at multiple hotel locations.

Requirements

High school diploma required.
Meet or complete all training and certification requirements applicable to the role. External applicants must achieve or complete required training and certifications within one year.
Valid driver’s license required for team members who may operate Company vehicles.
Additional DOT requirements may apply.
Must be able to lift 50 lbs.
Must be able to meet the physical demands of the role, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

Associate’s degree preferred.
One year of customer service or hospitality experience preferred.
One year of audio-visual experience or equivalent experience in an educational environment preferred.

Responsibilities

Accurately and promptly set up, operate, and break down basic audiovisual equipment to ensure events are executed flawlessly.
Strive to exceed the expectations and needs of internal and external customers.
Maintain positive client relationships through effective communication.
Meet with guests onsite to ensure their needs are met and equipment is set up and working properly.
Monitor events and check in with customers throughout the day.
Understand and foster the hotel/client relationship.
Troubleshoot and resolve equipment and software issues, handling challenges and changes in a timely and professional manner.
Follow company processes and procedures and complete system entries and paperwork accurately.
Use equipment sheets to determine equipment scheduled for setup and strike.
Coordinate with other staff and outside vendors regarding equipment.
Increase revenue using floor upselling techniques.
Work with clients to finalize invoices.
Complete order entries in Navigator as needed.