Event Technical Specialist(Video) Part Time on Call- South FL Labor Pool

Encore Global•Davie, FL

4d•Onsite

About The Position

The Video Specialist is responsible for the technical setup and operation of enhanced mid-level production events in a hospitality environment while ensuring client satisfaction. The role reports to an Associate Director of Project Management or Director of Project Management in the assigned area. Responsibilities include operating and maintaining audiovisual equipment, resolving technical issues, supporting and supervising event technicians, and providing excellent service to clients and coworkers. The specialist also mentors team members, stays current with technology and industry trends, and assists with equipment security, storage, inventory, transportation, maintenance, and forecasting. Work takes place in hotel and convention-center environments, with possible assignments at multiple hotel locations. Conditions range from moderately quiet to noisy, with moderate exposure to outdoor temperatures, dirt, sand, and/or dust. The role involves high-end audiovisual equipment and electrical components, and exposure to heights via lifts and ladders. Hours are irregular and include on-call availability, days, evenings, weekends, and holidays. Encore appearance guidelines apply.

Requirements

At least 3 years of event technology experience with a specialty in audio, lighting, projection, or video.
Ability to interact professionally and effectively with a diverse workforce, customer base, and senior-level management.
Strong customer, client, and coworker interface experience and abilities.
Ability to lift 50 pounds.
External applicants must complete all required training and certifications within 60 days of the start date.
Internal applicants must meet training and certification requirements for their current and prospective positions.
A valid driver's license is required for team members who may operate company vehicles; additional DOT requirements may apply.

Nice To Haves

Bachelor's degree preferred.
3–4 years of customer service or hospitality experience preferred.

Responsibilities

Set up, operate, and break down advanced audiovisual equipment accurately and on time.
Troubleshoot technical issues and resolve problems quickly.
Follow company security and safety measures and protect equipment from theft or damage.
Provide excellent service to internal and external customers and communicate effectively with clients.
Collaborate with internal teams on event solutions before and during events.
Foster the hotel/client relationship.
Mentor and coach technical, sales, and operations team members to develop their technical skills.
Develop expertise in the specialty discipline and stay current with technology and industry trends.
Perform advanced pre-event, during-event, and post-event work with operations team members.
Supervise and direct other technicians during events.
Assist with equipment security, storage, inventory, transportation, and maintenance.
Perform equipment inventory and forecast equipment needs.