Event Technical Specialist, Video (Part-Time) - HIlton Hawaiian Village

Encore Global•Honolulu, HI

11d•Onsite

About The Position

The Event Technical Specialist is responsible for the technical setup, operation, and breakdown of enhanced mid-level production events in a hospitality environment, while ensuring client satisfaction. The role reports to an Associate Director of Project Management or Director of Project Management in the assigned area. The specialist operates and maintains advanced audiovisual equipment, troubleshoots issues, and supports event teams before, during, and after events. The role also includes directing technicians during events, helping secure and manage equipment, developing colleagues’ technical skills, and maintaining positive relationships with clients and internal teams. Work takes place in hotel and convention center environments and may involve multiple hotel locations, irregular hours, on-call status, evenings, weekends, and holidays.

Requirements

At least 3 years of event technology experience, specializing in audio, lighting, projection, or video.
Ability to interact professionally and effectively with a diverse workforce, customers, and senior-level management.
Strong customer, client, and coworker communication and interface abilities.
Must be able to lift 50 pounds.
External applicants must complete all required training and certifications within 60 days of the start date.
Internal applicants must meet the training and certification requirements specified by Encore’s Global Learning Training Program for their current and prospective positions.
A valid driver’s license is required for team members whose positions may involve operating company vehicles; additional DOT requirements may apply.

Nice To Haves

Bachelor’s degree preferred.
3–4 years of customer service or hospitality experience preferred.

Responsibilities

Set up, operate, and break down advanced audiovisual equipment accurately and on time.
Troubleshoot technical issues and resolve problems as they arise.
Follow company security and safety measures and protect equipment from theft or damage.
Provide excellent service and work to exceed the needs and expectations of internal and external customers.
Maintain positive client relationships through effective communication.
Collaborate with internal teams on event solutions before and during events.
Support the hotel/client relationship.
Promote the development of technical and leadership skills among other employees.
Mentor and coach technical, sales, and operations team members as needed.
Develop expertise in the assigned specialty and stay current with technology and industry trends.
Perform advanced pre-event, during-event, and post-event work with operations team members.
Supervise and direct technicians during events.
Assist with equipment security, storage, inventory, transportation, and maintenance.
Perform equipment inventory and forecast equipment needs.