Event Technical Lead (Part Time Casual), Audio Visual - The Ritz-Carlton Portland

Encore Global•Portland, OR

7d•Onsite

About The Position

The Event Technical Lead is responsible for intermediate-level setup, operation, and breakdown of audiovisual systems in a hospitality environment, ensuring customer satisfaction. The role reports to an Operations Manager, Operations Director, or Director of Event Technology. The lead troubleshoots technical issues, supports clients throughout events, mentors technicians in customer service, and follows company processes and safety and security measures. The position involves work at hotels, convention centers, event venues, and warehouses, potentially across multiple hotel locations. Work may include irregular hours and on-call duties, including days, evenings, weekends, and holidays.

Requirements

High school diploma required.
At least 2 years of audio-visual experience required; the posting specifies 2–3+ years.
Must be able to lift 50 pounds.
External applicants must complete all training and certifications required for the position within 60 days of the start date.
Internal applicants must meet the training and certification requirements determined by Encore’s Global Learning Training Program for their current and prospective positions.
A valid driver’s license is required for team members in positions that may operate Company vehicles.
Must meet additional DOT requirements if applicable.
Must be able to meet the listed physical demands, with reasonable accommodations where applicable.

Nice To Haves

Associate’s degree preferred.
2–3+ years of customer service or hospitality experience preferred.

Responsibilities

Set up, operate, and break down intermediate audiovisual equipment accurately and on time.
Troubleshoot equipment and software issues and resolve problems quickly; anticipate equipment challenges and respond professionally.
Follow company security and safety measures and protect equipment from theft or damage.
Provide excellent service to internal and external customers and strive to exceed their expectations.
Lead, mentor, and coach technicians on Encore’s Delivering World Class Service philosophy.
Maintain positive client relationships through effective communication; meet with guests on site and ensure their needs are met and equipment is working properly.
Monitor events and check in with customers throughout the day; foster the hotel/client relationship.
Follow company processes and procedures and complete systems entries and paperwork accurately.
Use equipment sheets to identify equipment scheduled for setup and strike.
Coordinate with other staff and outside vendors regarding equipment.
Increase revenue through floor upselling techniques and work with clients to finalize invoices.
Use Encore systems and applications as needed.
Adhere to applicable appearance guidelines.