Event Services Manager

Convene Hospitality Group•New York, NY

3h•$75,000 - $85,000•Onsite

About The Position

The Event Services Manager oversees day-to-day operations at The Aperture, Convene Hospitality Group’s immersive event venue in New York City. Reporting to the General Manager, the role leads hourly service staff and ensures venue spaces are prepared and transformed to meet event requirements. The manager oversees event setups, deliveries, load-ins and load-outs, and venue readiness from pre-event setup through breakdown. The role also manages venue upkeep, inventory, safety and cleanliness, staffing, scheduling, payroll, and communication across event producers, clients, vendors, property management, and internal teams. The position calls for a hospitality-minded leader who can deliver seamless event execution and high-touch experiences in a fast-paced environment. The Aperture is described as a 26,000-square-foot venue opening in Spring 2027 in New York’s Flatiron district.

Requirements

At least 3 years of experience in event operations, venue management, or hospitality leadership.
Proven ability to manage teams and deliver results in a fast-paced, event-driven environment.
Strong organizational skills and ability to coordinate multiple events and priorities simultaneously.
Excellent communication and problem-solving skills, with a client-focused mindset.
Ability to work flexible hours, including nights, weekends, and holidays as required by the event schedule.
Physical ability to oversee setup activities, including walking, standing, and occasional lifting or moving of equipment.

Nice To Haves

Knowledge of event logistics, AV and load-in processes, and facility operations.
Spanish fluency.

Responsibilities

Supervise, schedule, and direct hourly, part-time, full-time, and temporary staff to support timely event execution and operational standards.
Train and mentor staff to maintain consistency, efficiency, and high hospitality standards.
Manage staffing levels to accommodate fluctuating event schedules while maintaining budget and labor efficiency.
Review event orders and floor plans and oversee venue transformations for each event.
Coordinate event setups, furniture placement, staging, and décor according to client specifications.
Manage logistics and service coordination among external catering partners, landlord or property management, CHG culinary, and The Mallory’s onsite team.
Oversee vendor deliveries, load-ins, and load-outs, ensuring schedules and venue guidelines are followed.
Serve as the on-site operations contact during events, providing hospitality and resolving issues professionally.
Keep the venue and designated event areas clean, safe, and guest-ready throughout events.
Manage daily upkeep and readiness of event spaces, coordinating maintenance or external vendors as needed.
Conduct pre- and post-event walkthroughs to ensure quality and safety standards are met.
Track equipment, furniture, and supply inventory, and arrange repairs, purchases, or replacements as needed.
Enforce safety, security, and cleanliness protocols and carry out safety and emergency programs.
Receive, document, and store event-related deliveries, communicating with operations and event staff to ensure accuracy and proper storage.
Manage hourly staff schedules and payroll, communicate shift objectives and timelines, and ensure deadlines are met.
Collaborate with event producers, commercial and operations teams, and clients to streamline communication about setup details, site visits, and changes.
Provide post-event feedback and recommendations to improve operational processes.
Monitor labor hours and report staffing needs and performance to leadership.