Event Services Manager

Marriott • Aurora District, CO

2h • $29 - $37

About The Position

The Event Services Manager assists in supervising the team and personally helps physically set up function rooms, including tables, chairs, dance floors, and podiums. The manager executes events according to requirements and standards, develops and directs the team to provide consistent, high-quality service, communicates performance expectations, and trains staff on processes. The role also monitors financial and administrative responsibilities, including asset protection.

The position supports event services operations by coordinating room setups, inventories, supplies, maintenance, cleanliness, inspections, and communication among Banquets, Event Planning, Event Delivery teams, and group contacts. It provides customer service throughout events and leads human resources activities such as setting service goals, scheduling staff, training, meetings, and communicating emergency and safety procedures.

Requirements

• High school diploma or GED.
• Three years of experience in event management, food and beverage, or a related professional area.

Responsibilities

• Ensure the Red Coat program is in place in accordance with Catering Event Service minimum standards.
• Delegate tasks so room setups are completed on time and meet Event Service Standards.
• Manage departmental inventories and assets, including par levels and equipment maintenance.
• Project departmental supply needs, including pads, pens, candy jars, and bottled water or water pitchers.
• Ensure candy is rotated on meeting room sets when applicable.
• Establish consistent standards for regular and VIP meeting room sets.
• Inspect function rooms before each function to verify they are set according to specifications.
• Maintain cleanliness and sanitation standards in banquet operation areas.
• Coordinate routine maintenance to maintain a quality meeting facility.
• Act as a liaison among Banquets, Event Planning, Event Delivery teams, and the group contact throughout events.
• Coordinate departments to maintain meeting room standards.
• Review the Diary weekly to ensure space maximization.
• Ensure function rooms are set according to event documentation, such as Banquet Event Orders and resumes, and customer requirements.
• Maintain a visible presence with customers and remain available to solve problems or suggest alternatives to arrangements.
• Set a positive example for guest relations and interact with guests to obtain feedback on product quality and service levels.
• Respond to and handle guest problems and complaints.
• Empower employees to provide excellent customer service.
• Set service goals for event service supervisors and employees to achieve Event Planner satisfaction goals.
• Ensure employees understand expectations and parameters.
• Attend and participate in pertinent meetings.
• Lead shifts and actively participate in servicing events.
• Communicate and execute departmental and property emergency procedures and ensure staff are trained in safety procedures.
• Conduct monthly department meetings with Event Service staff.
• Schedule employees to provide shift coverage and meet business demands and productivity goals, and critique variances.

Benefits

• A range of benefits designed to support employees and their families, promote wellbeing, empower careers, and provide new experiences; eligibility and options may vary by employment status, position, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED