Event Services Client Account Manager

Allied Universal•New York, NY

9d•$100,000 - $100,000

About The Position

Allied Universal Event Services is hiring a Client Account Manager to oversee day-to-day operations and events at an assigned account. The role manages relationships with clients and employees, develops and retains staff, coordinates support services, and resolves issues to ensure effective account and event operations. The manager oversees event preparation through closeout in accordance with applicable policies and procedures, and provides leadership and direction to supervisors and front-line staff while maintaining employee morale, safety, service, appearance, and performance. The position pays $100,000 per year. It requires a flexible schedule, including nights, evenings, and holidays as needed. Benefits include medical, dental, vision, basic life, AD&D, retirement, and disability coverage; eight paid holidays, five sick days, four personal days, and vacation accrued at 3.08 hours biweekly. Unused vacation is paid out only where required by law.

Requirements

High school diploma or equivalent.
At least three years of event management, event operations, and/or event supervisory experience.
Experience hiring, developing, motivating, and retaining quality staff.
Ability to develop and grow customer relationships.
Ability to work in a team-oriented management environment and independently.
Ability to manage multiple priorities, complex situations, a diverse employee team, and client requirements on an ongoing basis.
Demonstrated initiative and ability to prioritize competing assignments and manage deadlines.
High proficiency and functional ability in Microsoft Office applications and office management technology.
Professional and articulate, with sound independent judgment and discretion.
Ability to work nights, evenings, and holidays as needed on a flexible schedule.
May need to meet licensing requirements under applicable state or local laws and regulations before employment.

Nice To Haves

Facilities management, military, or law enforcement experience.
Previous payroll, billing, and scheduling experience.

Responsibilities

Supervise day-to-day event operations and staffing at an assigned client site.
Manage event supervisors and staff, including hiring and selection, scheduling, payroll, training, coaching, development, discipline, and terminations.
Build, improve, and maintain effective relationships with clients and employees.
Coordinate support services to meet or exceed financial and operational goals and provide quality customer service.
Ensure required reporting and contract compliance requirements are met.
Communicate regularly with the client about issues and events, and address escalated security issues or emergencies appropriately.
Communicate staffing needs and assist recruiters with identifying, interviewing, and hiring candidates.
Develop staff through performance management, including coaching, counseling, training, evaluations, and recognition.
Communicate policies, company announcements, and job openings through an updated READ file at each site.
Meet contractual scheduled hours while minimizing unbilled overtime.
Coordinate or conduct site-specific OJT, client-specific training, and annual refresher training, and meet corporate training standards.
Develop and maintain operational procedures and valid, site-specific post orders for emergency reference.
Manage uniforms, equipment, supplies, and vehicles, including inventories and maintenance checklists.
Proactively communicate with clients, understand their needs, provide security and technical expertise and solutions, and work toward customer satisfaction.
Use ABI and WinTeam for scheduling, billing, and reports, interpreting results and taking appropriate business-management action.
Enforce company policies as outlined in handbooks, executive memos, and the portal.
Attend client and security meetings and event walk-throughs.
Ensure staff are properly debriefed and prepared for each event.
Prepare and distribute event post orders to employees assigned to each venue or event.
Ensure compliance with labor laws, including rest and meal periods and check-in/check-out procedures.
Enforce grooming and appearance policies and maintain a professional appearance.
Keep the direct manager informed about client concerns, employee performance, guest complaints, injuries, and other important account or event matters.
Create venue dot maps, deployment sheets, show grids, and related materials.
Complete and submit paperwork, including incident reports and workers’ compensation filings, and provide the event file to the direct manager.
Oversee core staffing and succession for key positions and monitor scheduled personnel and shifts.
Facilitate timely event invoicing, follow up with clients for payment, and investigate and mitigate payment or invoicing impediments with the Finance Manager.

Benefits

Medical insurance
Dental insurance
Vision insurance
Basic life insurance
AD&D insurance
Retirement plan
Disability insurance
Eight paid holidays annually
Five sick days
Four personal days
Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law