Event Services Client Account Manager

Allied Universal • Fremont, CA

4d • $90,000 - $100,000

About The Position

Allied Universal is hiring a Client Account Manager to oversee day-to-day operations and events at an assigned account in the East Bay region. The role manages client and employee relationships, develops and retains staff, coordinates support services, and resolves operational issues. It oversees event preparation through closeout while ensuring compliance with applicable policies and procedures. The manager provides leadership and direction to supervisors and frontline staff, maintaining high standards for employee morale, safety, service, appearance, and performance.

The position pays $90,000 to $100,000 annually and requires a flexible schedule, including nights, evenings, and holidays as needed.

Requirements

• High school diploma or equivalent.
• At least three years of event management, event operations, and/or event supervisory experience.
• Experience hiring, developing, motivating, and retaining quality staff.
• Ability to develop and grow customer relationships.
• Ability to work in a team-oriented management environment and independently.
• Ability to manage multiple priorities, complex situations, a diverse employee team, and client requirements on an ongoing basis.
• Ability to take initiative, prioritize competing assignments, and effectively manage deadlines.
• High proficiency in Microsoft Office applications and ability to use available office-management technology effectively.
• Professional and articulate, with sound independent judgment and discretion.
• Must be able to work nights, evenings, and holidays as needed, with a flexible schedule.
• Licensing may be required before employment, depending on state and local laws and regulations.

Nice To Haves

• Facilities management, military, or law enforcement experience.
• Previous payroll, billing, and scheduling experience.

Responsibilities

• Supervise day-to-day event operations and staffing at an assigned client site.
• Manage event supervisors and staff, including hiring, scheduling, payroll, training, coaching, development, discipline, and termination.
• Build and maintain effective relationships with clients and employees.
• Coordinate support services to meet or exceed financial and operational goals and provide quality customer service.
• Ensure required reporting and contract compliance requirements are met.
• Communicate issues and event information regularly to the client.
• Handle escalated security issues and emergency situations appropriately.
• Communicate staffing needs and assist recruiters with identifying, interviewing, and hiring candidates.
• Develop staff through performance management, training, coaching, counseling, discipline, evaluations, and recognition.
• Communicate policies, company announcements, and job openings through an updated READ file at each site.
• Meet contracted scheduled hours while minimizing unbilled overtime.
• Coordinate or conduct site-specific, client-specific, and annual refresher training, and meet corporate training standards.
• Develop and maintain operational procedures and site-specific post orders for emergency reference.
• Manage uniforms, equipment, supplies, and vehicles, including inventories and maintenance checklists.
• Proactively communicate with clients, understand their needs, provide security and technical expertise and solutions, and support customer satisfaction.
• Use ABI and WinTeam for scheduling, billing, and reporting, interpreting reports and taking appropriate business-management action.
• Enforce company policies described in handbooks, executive memos, and the company portal.
• Attend client and security meetings and event walkthroughs.
• Ensure staff are properly debriefed and prepared for events.
• Prepare and distribute event post orders to assigned employees.
• Ensure compliance with labor laws, including meal and rest periods and check-in/check-out procedures.
• Enforce grooming and appearance policies and maintain a professional appearance.
• Keep the direct manager informed of client concerns, employee performance issues, guest complaints, injuries, and other important account or event matters.
• Create venue dot maps, deployment sheets, show grids, and related materials.
• Complete and submit paperwork, including incident reports and workers' compensation filings, and submit event files according to policy.
• Oversee core staffing, key-position succession, and scheduled personnel and shifts.
• Facilitate timely event invoicing, follow up with clients on payment, and work with the Finance Manager to investigate and address barriers to invoicing and payment.

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan, and disability insurance.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrues at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED