Event Services Associate

PENN Entertainment • Houston, TX

2d

About The Position

The Event Services Associate supports the planning, coordination, setup, execution, and breakdown of events at Sam Houston Race Park. The role helps ensure the facility is event-ready, operations run smoothly, and guests, clients, vendors, and team members receive a professional and welcoming experience. Working closely with the Event Services Manager and Director of Operations, the associate assists with event logistics, venue preparation, equipment setup, facility inspections, and on-site event support. The ideal candidate is dependable, detail-oriented, adaptable, and comfortable in a fast-paced, hands-on environment with changing priorities and event schedules.

The position operates in a dynamic entertainment and hospitality environment, where event schedules, guest needs, and operational priorities may change frequently. The associate supports events from initial setup through final breakdown and may work indoors and outdoors in varying weather conditions.

Requirements

• Ability to read and follow event layouts, written instructions, and operational plans.
• Strong organizational skills and attention to detail.
• Effective verbal communication and interpersonal skills.
• Ability to work independently while contributing to a team-oriented environment.
• Dependable, punctual, flexible, and willing to take initiative.
• Ability to maintain a professional demeanor in a busy, guest-facing environment.
• Willingness to work a flexible schedule, including evenings, weekends, holidays, and scheduled live racing days, based on business needs.
• Ability to stand and walk for extended periods.
• Ability to lift, carry, push, and pull event equipment and supplies, with or without reasonable accommodation.
• Ability to bend, kneel, reach, and perform repetitive physical tasks as needed for event setup and breakdown.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to navigate stairs, event spaces, and operational areas safely.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

• High school diploma or equivalent preferred.
• Previous experience in event services, venue operations, hospitality, facilities, or customer service preferred.

Responsibilities

• Assist with setup, configuration, and breakdown of event spaces, including tables, chairs, staging, signage, décor, and other event equipment.
• Prepare venues according to floor plans, client specifications, and operational requirements.
• Inspect event spaces before events to ensure they are clean, organized, properly equipped, and ready for guests.
• Support live racing events, private functions, corporate gatherings, community events, and other venue activities.
• Help maintain event spaces, storage areas, and operational equipment in a safe and orderly condition.
• Provide on-site event support to help ensure schedules, layouts, and operational plans are followed.
• Assist with event logistics and communicate setup requirements, changes, and needs to appropriate team members.
• Respond professionally and promptly to requests from clients, guests, vendors, and internal departments.
• Identify and help resolve event-related issues, escalating concerns to the Event Services Manager or Director of Operations as needed.
• Conduct routine facility walkthroughs and identify maintenance needs, safety concerns, and areas requiring attention.
• Report damaged equipment, facility concerns, spills, and potential hazards to the appropriate department.
• Handle event equipment and supplies responsibly, following procedures for storage, transport, and use.
• Support venue readiness and help maintain the appearance and functionality of event areas.
• Follow company safety procedures, operational guidelines, and applicable policies.
• Collaborate with Operations, Facilities, Food & Beverage, Guest Services, Security, and other departments.
• Communicate clearly and professionally with supervisors, coworkers, vendors, and clients.
• Follow event orders, floor plans, instructions, and established operational procedures.
• Adapt to changing event requirements, last-minute adjustments, and competing priorities.
• Complete assigned duties and update management about event progress, outstanding tasks, and operational concerns.

Benefits

• Wellness programs designed to support team members' financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED