Event Sales Manager, Venue- Naples Grande Beach Resort

Encore Global•Naples, FL

26d•Onsite

About The Position

The Sales Manager, Venues guides customers through event experiences by identifying solutions that meet their goals and objectives and create compelling events. The role uses available tools to maximize event and revenue capture from an assigned customer base and cultivates relationships with hotel personnel to strengthen business relationships. The position supports company initiatives, business strategies, and Core Values, and reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology. The role is set to start in November. The position generates revenue through proactive, consultative sales; prepares and presents timely quotes and proposals; coordinates with vendors and internal departments; and supports customers through site visits and event-planning meetings. It also manages customer relationships and records, maintains an accurate sales pipeline and forecasts, and keeps current on company procedures, services, and event technology. Work takes place in a hotel or convention center, with exposure to outdoor temperatures, dirt, sand, or dust, and conditions ranging from moderately quiet to noisy. Work may involve high-end audiovisual equipment and electrical components, heights reached using lifts and ladders, and assignments at multiple hotels. Irregular hours and on-call work may include days, evenings, weekends, and holidays. Team members must follow Encore appearance guidelines. Physical demands include frequent sitting, continuous visual requirements, and occasional lifting, carrying, pushing, and pulling of items up to 50 pounds; reasonable accommodations may be made.

Requirements

BS/BA degree or at least 1 year of Encore or equivalent experience.
Technical aptitude and computer proficiency.
Strong written and verbal communication skills.

Nice To Haves

1 year of technology sales or hospitality experience.
Prior audiovisual sales experience.
Knowledge of the hospitality industry and sales processes.

Responsibilities

Solicit and secure business using a proactive, consultative sales approach and Encore's sales process and methodology.
Prepare and present timely quotes and proposals to customers through Encore's website, venue booking systems, or other assigned sources.
Collaborate with vendors and company departments or divisions to capture and service events.
Attend site visits, pre-conference planning meetings, and venue meetings as needed to support the customer experience.
Understand event cost structures and incorporate them into solution designs according to profitability guidelines.
Cultivate and maintain relationships with customers, venue personnel, and Encore support functions and departments.
Research customer history and prior experiences to personalize customer interactions.
Attend customer meetings, understand customer goals, and respond to questions, concerns, and challenges.
Keep customer information accurate and up to date in the CRM system.
Refer customers through the Encore network and leverage contacts to secure additional opportunities.
Maintain a healthy sales pipeline to achieve established revenue targets.
Ensure known opportunities are accurately recorded and updated in CRM.
Support accurate and timely sales forecasting at the home location.
Learn and follow role-related SOPs and newly implemented initiatives or programs.
Maintain knowledge of new product and service offerings and emerging technology for meetings and events.
Meet the physical demands of the role, with reasonable accommodations available where applicable.
Follow Encore appearance guidelines for the hotel or applicable local area.